Appliance Installation and Repair Technician

Best Buy•Glen Allen, VA

11d

About The Position

As an Appliance Installation and Repair Technician, you’ll travel to customers’ homes to diagnose, disassemble, and repair large products. You’ll help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. You’ll provide a seamless customer experience by giving advice on products and services. This includes performing complex work, evaluating the severity of device issues and de-escalating difficult client interactions as needed. You’ll fulfill appointments both individually and as the leader of a two-person crew. Internally, we refer to this role as a Repair Double Agent. What you’ll do Prepare customers’ products for repair in the home Manage routes, part orders and returns to avoid excessive costs and losses Perform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely manner Offer alternative solutions when customers choose not to continue with their repair Manage inventory and vehicle maintenance in partnership with other team members Provide feedback and training opportunities to your team

Requirements

Experience actively using and learning about home theater and appliance products
6 months of experience delivering, installing or repairing consumer electronic products
1 year of experience in a customer service or in-home services environment
1 year of experience in an electronics industry
Ability to work a flexible schedule, including holidays, nights and weekends
Current, valid driver’s license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help

Nice To Haves

Customer service experience, including resolution of complex issues

Responsibilities

Prepare customers’ products for repair in the home
Manage routes, part orders and returns to avoid excessive costs and losses
Perform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely manner
Offer alternative solutions when customers choose not to continue with their repair
Manage inventory and vehicle maintenance in partnership with other team members
Provide feedback and training opportunities to your team