AppleCare Product Ops, Product Manager

Apple

32d

About The Position

Apple is a place where extraordinary people come together with passion and
dedication to build product experiences that change the world! If you’re excited
by the idea of making a real impact, and joining a team where we pride ourselves
in being one of the most diverse and inclusive companies in the world, a career
with Apple might be your dream job. As a member of AppleCare Product Operations,
you’ll represent the customer throughout a product’s journey from concept
through development and launch. You’ll develop and apply insights to help infuse
innovative features into our product-development process. You will partner
directly with product marketing; legal; finance; design; engineering;
operations; and other functional teams across Apple. Together, you’ll work to
craft groundbreaking ideas into features and experiences that will positively
impact hundreds of millions of people around the world and play a crucial role
in the lives of our customers.

DESCRIPTION

We are seeking a dynamic, passionate individual with significant business and
enterprise product management experience and a track record of at-scale product
launches. You possess a strong technical background and the ability to
methodically assess, prioritize and solve complex problems. You demonstrate
attention to detail and focus on excellent customer-centric solutions. Your
ability to tackle an independent work stream and drive progress is key. You will
focus on innovating the AppleCare product line through the development of new
features and the creation of outstanding customer experiences.

Requirements

• 7+ years Product Management experience with at least one entire product development cycle from concept to introduction.
• Ability to lead through influence, debate, and storytelling.
• Strong organization skills and attention to detail
• Ability to prioritize, lead, and advance multiple projects and deliver results in a fast-paced and ambiguous environment
• BS/BA degree in marketing/business/engineering or equivalent relevant professional experience.

Nice To Haves

• Strong track record of leading product development cycles and partnering closely with engineering/technical teams.
• Best-in-class oral and written communication skills, as well as demonstrated success as an internal product lead.
• Outstanding analytical abilities and comfort with return on investment analyses, identification and measurement of program critical metrics and analyzing financial data.
• Experience with developing product vision and product roadmaps.
• Keen sense of cultural relevance, industry trends, and business and enterprise tastes for device protection, insurance, and support products.
• MS/MBA degree in marketing/business/engineering or equivalent relevant professional experience.

Responsibilities

• Innovating the AppleCare product line through the development of new features and the creation of outstanding customer experiences.
• Represent the customer throughout a product’s journey from concept through development and launch.
• Develop and apply insights to help infuse innovative features into our product-development process.
• Partner directly with product marketing; legal; finance; design; engineering; operations; and other functional teams across Apple.
• Craft groundbreaking ideas into features and experiences that will positively impact hundreds of millions of people around the world and play a crucial role in the lives of our customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees