Lead Product Owner - Clinical Ops

CenterWell

3d • Remote

About The Position

Become a part of our caring community As the Lead Product Owner (PO), you will play a critical role in shaping the future of technology products offered within our integrated care delivery system, ensuring the creation of maximum value for customers. The Lead PO champions the product, facilitates product/feature decisions, and owns accountability for the product content and releases. You serve as the liaison between the agile team (organizational change management experts and configuration specialists) and stakeholders, including Business Owners and Product Management. The Lead Product Owner ensures the needs and requirements of all stakeholders are addressed and prioritize considerations decisions on their behalf. You will work continuously with the team, defining and driving product vision, establishing increment and sprint goals, and prioritizing the team’s backlog. The Lead Product Owner’s primary scope is focused on products related to physicians and clinical providers’ workflow in digital products within the Primary Care Organization. Scope also includes two leading Electronic Medical Records vendors and related technology/features including interfaced and standalone solutions, business process and change management for care delivery support team members. Additionally, the strategic plan and maintenance of supporting system infrastructure and business support processes are in scope.

Requirements

• Bachelor’s degree in business or healthcare.
• 5+ years of Product Owner Experience.
• 2+ years of experience in Primary Care.
• 2+ years of experience with Athena.

Nice To Haves

• Master’s degree in business or healthcare.

Responsibilities

• In collaboration with Product Management, lead a team of configuration specialists to align vended solution and business need.
• Collaborate with cross-functional teams, including IT, design, marketing, sales and peers in Clinical and Center Operations Product roles to ensure a coordinated and successful product launch.
• Create value for both customers and organization while mitigating risk.
• During product/feature discovery, the PO validates hypotheses by continuous testing.
• Serve as Product Owner for digital engagement solutions, lead workgroups, and advise on development of product management methods and techniques.
• Proactively address problems and make recommendations to improve processes, and work with management to support change implementation.
• Exercises independent judgment and decision making on complex issues related to product ownership and provide direction regarding priorities for a work group.
• Work with Product Management to establish product/feature roadmap and goals to achieve the highest customer value while aligning the product/feature roadmap with other products in the Portfolio Roadmap, managing any dependencies.
• Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals.
• Work with all stakeholders to ensure feature vision and breakdown.
• Decide where discovered work (defects or features) get addressed and prioritized.
• Create Release Plans and manage releases, including recommendation of product release timing.
• Establish sprint goals in coordination with the team.
• Prepares user stories including Acceptance Criteria and collaboratively elaborate to meet Definition of Ready.
• Attends Backlog Grooming, Sprint Planning meetings, providing goals, clarifying stories/requirements.
• Attends Sprint Reviews, gathering stakeholder feedback to change features and priorities.
• Mitigate roadblocks to achieving sprint/release goals.
• Be available to the team on short notice to clarify any questions.
• Attend Daily/Weekly Standups.

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level