AppleCare BPR Global Change Lead

Apple Inc. • Austin, TX

56d

About The Position

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team and are seeking an expert Change Lead to tackle a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Join us and make a difference! The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system/process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with AppleCare project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program. You will deliver change management on a large, cross-functional initiative, including stakeholder analysis, change impact analysis, and communications and training plans. Execute and deliver Apple-developed methodology and templates acting as a reference point for queries and information Earn respect and trust of AppleCare stakeholders, soliciting action in a fast-paced environment Maintain and update change management framework and templates Work independently while providing visibility and status reporting to project team, change management team and leadership

Requirements

• PROSCI (or equivalent industry leader in Change Management) certification
• Masters or MBA and 6 years of experience

Responsibilities

• Delivering change management on large, cross-functional system/process implementations
• Providing change management training, tools, templates and support to our internal BPR Project Managers
• Partnering with AppleCare project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program.
• Delivering change management on a large, cross-functional initiative, including stakeholder analysis, change impact analysis, and communications and training plans.
• Executing and deliver Apple-developed methodology and templates acting as a reference point for queries and information
• Earning respect and trust of AppleCare stakeholders, soliciting action in a fast-paced environment
• Maintaining and update change management framework and templates
• Working independently while providing visibility and status reporting to project team, change management team and leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees