Appeals Specialist II

Community Health Systems Professional Services Corporation • Franklin, TN

1d

About The Position

The Appeal Specialist II reviews, analyzes, and resolves insurance denials to ensure accurate reimbursement and regulatory compliance. This role logs and reviews denials for trend reporting, provides feedback to facilities, and communicates payer updates to relevant stakeholders. The Appeal Specialist II collaborates with internal teams to ensure timely and thorough appeal resolution and supports initiatives that improve denial prevention and recovery processes.
As an Appeals Specialist II at Community Health Systems (CHS) - PCCM, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision, insurance, and 401k.
The Payment Compliance and Contract Management (PCCM) team plays a critical role in ensuring that payments are made according to contractual agreements and regulatory requirements. The team oversees the full contract lifecycle, focusing on analyzing reimbursement discrepancies, improving revenue cycle processes, and ensuring compliance with contract terms to support financial accuracy and operational efficiency.
Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Requirements

• H.S. Diploma or GED required
• 2-4 years of experience in healthcare revenue cycle or business office required
• 1-3 years of experience in healthcare insurance or medical billing preferred
• Proficiency in word processing, spreadsheet, and database applications.
• Working knowledge of billing, coding, and reimbursement principles.
• Strong analytical, research, and problem-solving skills.
• Ability to communicate effectively with payers, facility staff, and leadership.
• Strong organizational and documentation skills with attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Understanding of insurance claims processing and denial management workflows.

Nice To Haves

• Bachelor's Degree in Nursing preferred
• RN - Registered Nurse - State Licensure and/or Compact State Licensure required

Responsibilities

• Reviews and resolves pre-payment insurance denials in collaboration with follow-up teams.
• Coordinates with Denial Coordinators, Facility Denial Liaisons, and Managed Care Coordinators to ensure payer accountability and identify education opportunities.
• Provides feedback to facilities regarding denials resulting in retractions or reimbursement impacts.
• Monitors payer billing and coding updates and communicates changes to SSC and ancillary departments.
• Tracks and logs denials and appeal activity according to established documentation and reporting guidelines.
• Prepares and distributes reports summarizing appeal trends, project updates, and payer response activity.
• Recommends process improvements to enhance appeal efficiency and reduce recurring denials.
• Maintains up-to-date knowledge of payer policies, billing and coding practices, and reimbursement regulations.
• Utilizes practice management systems and maintains documentation of appeal activity in compliance with departmental standards.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy.
• Future Security: 401(k) with matching
• Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future.
• Educational Tuition Assistance
• Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication.
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED