Bilingual Appeals Specialist

Manulife

3d • Remote

About The Position

The Appeals Specialist is responsible for assessing Short-Term Disability (STD), Long-Term Disability (LTD), and Life Waiver (LW) appeals, ensuring fair, well‑supported, and timely decisions. This role works closely with our Absence Management and Disability Centers of Excellence and provides feedback, coaching, and mentorship to Case Managers. Appeal reviews require strong analysis of contractual and program requirements, medical and functional evidence, and the application of best‑practice case management principles. This position demands strong organizational and communication skills to manage a high volume, time sensitive workload and to communicate benefit decisions effectively to customers and internal partners. You will join a collaborative, high-performing team dedicated to delivering exceptional service in a fast‑paced environment.

Requirements

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• A university degree in a relevant field
• Deep knowledge of disability products, processes, and best practices.
• 2-3 years of proven coaching, mentoring and talent developing
• Background in disability management, case management, health care related fields primarily.

Nice To Haves

• Ability to manage changing workflows with ease.
• Strong multitasking skills and the ability to deliver under tight deadlines.
• Exceptional problem-solving abilities with a client-focused approach.
• Business savvy and adaptability in high-pressure situations.
• Team-oriented mindset with a knack for collaboration in fast-paced environments
• Ability to assess, negotiate and influence – different clients, differing needs
• Apply sound judgment - think critically, act strategically, Coach and lead in collaboration

Responsibilities

• Assessing and managing appeals for group disability benefits claims
• Provide optimum levels of leadership, encouragement, training and support to help others succeed while maintaining a positive and innovative atmosphere
• Develop and maintain relationships with the teams and key stakeholders
• Develop and comply with the systems, procedures, rules, objectives and timescales set by the organization and take a disciplined approach when undertaking tasks
• Drive business and service outcomes

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level