App Services Intern
About The Position
The Application Services team supports the admin system and other third-party vendor services used by customers and agents. As an intern, you will work with the Application Services team, utilizing the software development lifecycle, to drive the development and testing of these systems in support of business projects and priorities. Your responsibilities will include providing production support, generating and organizing documentation, and coordinating with other IT teams to deliver solutions. A successful candidate is detail-oriented, an effective communicator, and highly motivated to own tasks, while also learning the role of a product owner. You will work with business stakeholders to collect requirements and coordinate project plans with other IT teams. This role reports to the Director of Application Services and is located in our Durham, NC office.
Requirements
- Strong oral and written communications
- Ability to establish professional relationships and work collaboratively across multiple teams
- Ability to prioritize work between multiple, concurrent projects
- Track tasks and follow up with stakeholders to drive projects to completion
- Collect and document requirements through discussions with business stakeholders and technical leaders
- Ability to learn how to manage SDLC through enterprise tools such as JIRA
- Working towards a Bachelor’s degree with coursework in computer information systems and technologies or demonstrated competency through work experience
Responsibilities
- Support the product team in daily operations and project tasks.
- Assist in the maintenance, improvement, and expansion of the FAST admin system, SmartComm PDF generation application, or Zendesk Customer Service application.
- Collaborate with cross-functional teams to ensure seamless integration and functionality of vendor solutions.
- Build and organize online documentation, ensuring information is easily accessible and up-to-date for all team members.
- Perform analysis for defects and suggested system enhancements
- Independently identify opportunities for process improvements and present findings in a structured manner
- Maintain complete confidentiality of company business
Benefits
- Hourly
- Full-Time hours
- 9-week summer program
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What This Job Offers
Job Type
Full-time
Career Level
Intern
