App Dev & Support Engineer II

Conduent

6d • Remote

About The Position

Conduent is seeking an Application Development & Support Engineer to work with a
highly energetic and dynamic team supporting medium to large transaction
processing systems for Conduent Services customers. This position requires a
detail-oriented individual who will be responsible for providing software
support for all customer-escalated issues, with ongoing research, debugging and
subsequent release and deployment of product updates.  While
moderate-to-extensive knowledge of each is required, we are also looking for
individuals who excel in one or more of the following six categories: 

Linux (command line) – Able to use advanced Linux commands for
troubleshooting, OS configurations and software deployments.

Network Troubleshooting – Strong knowledge of networking concepts. Ability to
investigate and research network issues using standard Linux networking
tools.

SQL/DBMS – Understands and is able to write advanced queries to a database
for troubleshooting. 

Programming/Scripting – Understands fundamental programming/scripting
concepts and is capable of creating programs and scripts to solve complex
problems (typically in Perl, Bash, JavaScript).

File Transfer Tools – Strong knowledge in any of the File Movement tools
(e.g.  Linoma/GoAnywhere, Connect Direct, etc.) / File Transfer Protocols

Kubernetes – Experience managing pods, deploying pods, and proficiency with
kubectl. 

Requirements

• Excellent working knowledge of Linux and network technologies. 
• Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required 
• Knowledge of advanced Unix/Linux/Windows commands. 
• Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.) 
• Prior experience in a Level 2 or Technical Helpdesk role preferred.
• Prior experience in a PCI environment or the Payment Industry preferred. 
• Ability to utilize computer operating systems utilities. 
• Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
• Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
• ITIL Service Mangement knowledge desirable
• Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.
• Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years.

Nice To Haves

• Knowledge of Apache, Tomcat and Glassfish preferred.
• Prior experience in a Level 2 or Technical Helpdesk role preferred.
• Prior experience in a PCI environment or the Payment Industry preferred.
• ITIL Service Mangement knowledge desirable
• Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.

Responsibilities

• Responsible for resolving problems and incidents as they occur, work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications. 
• Will have to provide periodic On Call 24x7 support (~once out of every 2 months you are on-call off-hours and weekends). 
• Must have the ability to work in a multi-system and multi-platform environment. 
• Responsible for coordination with operations center staff to ensure monitoring of production systems. 
• Responsible in deploying application upgrades in a Linux environment. 
• Responsible for reading and writing Bash and Perl scripts for automated tasks. 
• Responsible for tracing errors in Java using source and stack trace data and debug Bash and Perl scripts. 
• Responsible for following procedures for processing of batch files, troubleshooting and reporting errors.
• Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications. 
• All other duties as assigned.

Benefits

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
• health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level