App and Dev Support Engineer - eDiscovery

Conduent

9h • Remote

About The Position

We are seeking a Senior eDiscovery Support Analyst to support and evolve our
enterprise eDiscovery hosting platforms, including Relativity Server and RelOne.
In this role, you will deliver exceptional customer experience to both internal
and external users while playing a key part in the design, implementation,
deployment, and ongoing support of our platforms.

You will work closely with Client Services, Data Management, Development,
Infrastructure, and external vendors to support large, global customers with
demanding service-level agreements (SLAs).

This is a hands-on, senior technical role requiring deep eDiscovery expertise,
strong troubleshooting skills, and the ability to drive issues to resolution in
complex, distributed environments.

Requirements

• Bachelor’s degree or equivalent practical experience
• 5–7 years of hands-on experience supporting Relativity Server (minimum 2021 version)
• Strong experience in the eDiscovery industry
• Demonstrated success supporting enterprise customers with demanding SLAs
• Strong understanding of: Windows Desktop and Windows Server environments Linux servers Databases (SQL Server) MFA and authentication systems Networking and web technologies Cloud platforms (Azure)
• Excellent verbal and written communication skills; comfortable engaging with customers during high-pressure situations
• Ability to work independently while also thriving as a collaborative team member
• Proactive mindset—anticipates issues and takes ownership without waiting for direction

Nice To Haves

• RelOne support experience
• Experience supporting other eDiscovery hosting platforms
• Experience working in ServiceNow or similar ticketing systems
• Knowledge of network infrastructure concepts
• Knowledge of Windows infrastructure, including Active Directory and Group Policy (GPO)

Responsibilities

• Provide advanced support for enterprise-scale eDiscovery platforms, including Relativity Server (2021+) and RelOne
• Support large global customers operating across multiple time zones with strict SLAs
• Act as a primary point of coordination during incidents, ensuring clear communication with internal teams, vendors, and customers
• Troubleshoot complex issues across distributed systems, including: Citrix and VDI environments Windows and Linux servers SQL Server Active Directory, MFA, and authentication services Networking and cloud infrastructure (Azure)
• Collaborate with Infrastructure, Development, and Data Management teams to resolve platform and performance issues
• Proactively identify risks, recurring issues, and opportunities for improvement
• Learn and adopt new eDiscovery technologies to enhance platform support and customer satisfaction
• Create and maintain technical documentation, runbooks, and user-facing guidance
• Drive issues to resolution end‑to‑end rather than relying solely on escalation

Benefits

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.
• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees