App and Dev Support Engineer - eDiscovery

Conduent Legal & Compliance Solutions, LLC

1d•Remote

About The Position

We are seeking a Senior eDiscovery Support Analyst to support and evolve our enterprise eDiscovery hosting platforms, including Relativity Server and RelOne. In this role, you will deliver exceptional customer experience to both internal and external users while playing a key part in the design, implementation, deployment, and ongoing support of our platforms. You will work closely with Client Services, Data Management, Development, Infrastructure, and external vendors to support large, global customers with demanding service-level agreements (SLAs). This is a hands-on, senior technical role requiring deep eDiscovery expertise, strong troubleshooting skills, and the ability to drive issues to resolution in complex, distributed environments.

Requirements

Bachelor’s degree or equivalent practical experience
5–7 years of hands-on experience supporting Relativity Server (minimum 2021 version)
Strong experience in the eDiscovery industry
Demonstrated success supporting enterprise customers with demanding SLAs
Strong understanding of: Windows Desktop and Windows Server environments Linux servers Databases (SQL Server) MFA and authentication systems Networking and web technologies Cloud platforms (Azure)
Excellent verbal and written communication skills; comfortable engaging with customers during high-pressure situations
Ability to work independently while also thriving as a collaborative team member
Proactive mindset—anticipates issues and takes ownership without waiting for direction

Nice To Haves

RelOne support experience
Experience supporting other eDiscovery hosting platforms
Experience working in ServiceNow or similar ticketing systems
Knowledge of network infrastructure concepts
Knowledge of Windows infrastructure, including Active Directory and Group Policy (GPO)

Responsibilities

Provide advanced support for enterprise-scale eDiscovery platforms, including Relativity Server (2021+) and RelOne
Support large global customers operating across multiple time zones with strict SLAs
Act as a primary point of coordination during incidents, ensuring clear communication with internal teams, vendors, and customers
Troubleshoot complex issues across distributed systems, including: Citrix and VDI environments Windows and Linux servers SQL Server Active Directory, MFA, and authentication services Networking and cloud infrastructure (Azure)
Collaborate with Infrastructure, Development, and Data Management teams to resolve platform and performance issues
Proactively identify risks, recurring issues, and opportunities for improvement
Learn and adopt new eDiscovery technologies to enhance platform support and customer satisfaction
Create and maintain technical documentation, runbooks, and user-facing guidance
Drive issues to resolution end‑to-end rather than relying solely on escalation

Benefits

Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.
Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global organization.
Paid Training: Learn while you earn with award-winning learning platforms.
Paid Time Off: Competitive PTO packages to help you recharge.
Great Work Environment: Join an award-winning culture that values diversity and inclusion.

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