Apartment Service Manager

Windsor Communities • Somerville, MA

6d

About The Position

Service Manager | Windsor at Maxwell's Green For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service. Compensation: Our company considers a range of factors including education and experience when determining base compensation. Hourly : Starting at $33.80 - $42.26 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $70,304 - $87,900 Bonus : Average bonus potential of 10% annual bonus. Total Annual Starting Compensation Potential : $77,334 ($70,304 base + 10% bonus) $96,690 ($87,900 base + 10% bonus)

Requirements

• High school diploma or GED.
• Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Minimum of 5 years of experience in apartment maintenance or a related field.
• Minimum of 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling and overseeing vendors, contractors and suppliers.
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.

Nice To Haves

• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

• General Maintenance : Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders : Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.
• Supervisory Responsibilities: Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model. Familiarity with budget monitoring and contract management. Experience ordering supplies, creating purchase orders, and processing invoices. Experience managing employees, scheduling and overseeing vendors, contractors and suppliers.

Benefits

• 40% housing discount eligible at a Windsor Community.
• 10% annual bonus potential.
• Annual PTO including: 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees