Apartment Service Manager

Stoa Group•Crestview, FL

About The Position

Stoa Group is seeking a full-time Service Manager at The Waters at Redstone in Crestview, FL. At Stoa Group, being a manager is much more than sitting behind a desk directing others; we believe in leading by example and walking in the shoes of the people you supervise. Stoa Group is nationally ranked #5 best places to work in multifamily and is recognized as National Apartment Association (NAA) Top Employers; we pride ourselves on having a great company culture where we put our employees first. As a Service Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community, working along with and directing a team of maintenance professionals to ensure the community is in excellent condition for our residents. WHO YOU ARE A Maintenance Whiz. You are the resident expert on all things technical and are able to teach new skills to your team. A Clear Communicator. You help your team and residents understand the timeline and process for repairs. A Team Player. You are united with teammates in delivering the best experience to residents. Proactive. You act like an owner, performing regular maintenance to avoid emergencies. Personable. You are respectful, pleasant to be around, and enjoy engaging with others. Levelheaded. You keep your cool during maintenance emergencies and quickly find solutions. Motivated. You invest extra energy to reach your goals. Solution-Oriented. You follow through on commitments, letting residents know they matter. Organized. You are flexible and able to juggle multiple priorities and interactions with residents and teammates smoothly.

Requirements

5+ years of hands-on general maintenance experience
Current Certifications in EPA (CPO, Mold preferred but not required)
Supervisory experience for the on-site maintenance team
Availability to work a flexible schedule, including weekends
Rotating on-call responsibility for after-hours emergencies
Demonstrated proficiency in working with computers, including word processing, calendar management, and property management software
Valid driver's license and/or access to reliable transportation

Nice To Haves

High school diploma or equivalent
Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.
HVAC experience

Responsibilities

Repair and enhance our community. You'll be responsible for repairing or maintaining all plumbing, electrical, HVAC, appliance, carpentry, and painting needs at the community, providing training to other team members as needed.
Build rapport with residents. You'll make positive connections with residents by offering a smile and a greeting when you see them and chatting as you make repairs in their homes.
Manage service requests. You'll launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.
Know the make-ready schedule. You'll monitor apartment vacancies daily and initiate the turnover process with painting, cleaning, and repairing.
Tend to preventive maintenance. You'll safeguard equipment with regular tune-ups, helping equipment last longer and minimizing costly repairs.
Notice the details. You'll walk the property daily, inspecting all areas for cleanliness and safety and helping to maintain great curb appeal.