Answering Service Attendant - Varied - Per Diem - Green

Scripps Health • San Diego, CA

1d • Onsite

About The Position

This is a casual position with varied shifts located at Scripps Green Hospital in La Jolla. The schedule will be Saturday, Sunday and Wednesday.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Scripps is a Great Place to Work Certified company for 2025.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
The Answering Service Attendant answers calls and routine inquiries, routing to intended destination. Appropriately responds to and documents emergency situations, per policy and guidelines. Acts as a part of a team, including training new employees. Pages physicians, security or employees as appropriate via radio, pagers, computer, or over-head PA system. Follows all documentation procedures. Completes additional task such as sorting and mailing messages during downtime, delivering messages to physician offices and completing and distributing daily sheets. After physician office hours, answers and documents patient calls, contacting appropriate on-call physician as necessary. Maintains physician on call schedules at each work station, in on-call change book and on current monthly schedules.

Requirements

• Strong customer service skills
• computer skills
• ability to work in fast pace environment using repetitive hand motion with the ability to multi-task

Nice To Haves

• Medical terminology
• health care experience
• Call Center/PBX/Answering Service experience

Responsibilities

• answers calls and routine inquiries, routing to intended destination
• responds to and documents emergency situations, per policy and guidelines
• Acts as a part of a team, including training new employees
• Pages physicians, security or employees as appropriate via radio, pagers, computer, or over-head PA system
• Follows all documentation procedures
• Completes additional task such as sorting and mailing messages during downtime, delivering messages to physician offices and completing and distributing daily sheets
• answers and documents patient calls, contacting appropriate on-call physician as necessary after physician office hours
• Maintains physician on call schedules at each work station, in on-call change book and on current monthly schedules

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed