Annuity Values Processor

knightsofc•New Haven, CT

12d•$32•Hybrid

About The Position

Reviews and processes requests for surrenders and partial withdrawals from annuity contracts, researches policy details to ensure transactions can be made. Fields inquiries about annuity products and services, answers questions and resolves routine inquires; reviews records and policies as needed to provide appropriate response. Responds to internal/external inquiries and researches policy history as needed.

Requirements

Knowledge of KofC retirement plans/products (including Ratebook), insurance and annuity plans/products
Knowledgeable about the basic operations of the Annuity Services department to be able to provide answers to basic questions on all areas; specific knowledge about own area
Knowledge of basic accounting principles
Basic mathematical skills
Knowledge of tax laws regarding annuity products.
Data entry skills.
Detail oriented; ability to determine and correct errors related to job duties
Communication skills; Excellent oral and written communication skills
Customer service skills
Collaboration and teamwork
Ability to use PC and related software, including Lotus Notes, Microsoft Word, Excel and Access
Ability to enter and view data in policy administrative systems: Ingenium and CICS (Life 70) (including online accounting and Master Record)
Ability to use Imaging and workflow system: AWD
Ability to use illustration system to create illustrations: Navigator
Ability to use a calculator
High school diploma
3-5 years of experience working with insurance and annuity policies

Responsibilities

Reviews surrender and withdrawal requests from agents and customers; determines whether requested transaction is a surrender, partial withdrawal and/or transfer to pay premium or deposit values. Initiate conservations process and prepare correspondence.
Processes policy and general accounting transactions in administrative systems, using appropriate codes and crediting and debiting accounts correctly; makes refunds if necessary; performs manual calculations using charts and formulas, to determine taxes owed in compliance with U.S. and Canadian tax policies, creates manual checks when necessary
Reviews and responds to inquiries (telephone and e-mail) from clients (internal and external) with respect to functions of the annuity service department (e.g., status of transfers and rollovers, status of pending contracts, refers more complex inquiries to appropriate section/division; answers basic questions about annuity contracts, tax qualification codes, application of funds (transfer, rollover, tax year), distribution dates and amount, requests for values including Annuity Surrenders and Withdrawals.
Handles complex calls and email inquiries from agents, clients; generates routine correspondence to provide information and resolve issues
Performs other related duties as assigned

Benefits

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.
Professional Development: Certifications, designation, and tuition reimbursement.
Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.
Short-term disability and term life insurance fully paid for by the company;
Up to 12 weeks of childbirth leave under STD policy.
One week of fully paid parental leave for all new parents, including adoptive and foster parents.
A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
Long-term disability insurance;
Dental insurance;
Vision insurance;
Health club membership reimbursement;
Employee Assistance Program