This role will play a critical role in developing and implementing business strategy by managing platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, managing vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Serve as primary liaison with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors. Associates tend to work more autonomously than their lower-level platform development counterparts. Responsible for hiring, managing, training and developing other Sr platform development managers or platform development managers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees