Annuity New Business Manager

Penn Mutual•Philadelphia, PA

8d•$90,000 - $105,000

About The Position

The Annuity New Business Manager plays a critical leadership role in overseeing the end-to-end processing of annuity applications, ensuring timely, accurate, compliant top-tier service delivery. This role is central to our mission of supporting financial professionals, their staff, and their clients through a seamless and responsive New Business experience. As a people leader, you will guide and develop a team of skilled professionals, drive customer focus, operational efficiency, and cultivate a culture grounded in accountability, collaboration and continuous improvement. You will also serve as a key partner and subject matter expert across departments to enhance processes, ensure regulatory alignment, and support business growth. This is a great opportunity for a results-oriented leader with deep annuity knowledge and a passion for building high-performing teams.

Requirements

Extensive knowledge of annuity products, managing new business systems, workflows and processing, field distribution as well as performing system user validation.
Understanding of suitability reviews, associated requirements, and applicable regulations.
Leadership, coaching, and high-performance skill development
Strong interpersonal, presentation, and communication skills, with the ability influence others.
Ability to leverage emerging technologies, including artificial intelligence tools, to drive process efficiency and enhance decision-making in a dynamic business environment.
Demonstrated ability to manage through change, lead projects, and implement operational improvements.
Proven ability to apply creative problem-solving with a positive, solutions-oriented mindset, effectively managing escalations and complex issues.
Strategically think to guide and coach associates, articulate a clear vision, share knowledge openly, and inspire team members to stay engaged and perform at a high level.
Ability to work with others in a collaborative team environment.
Bachelors degree in related field or equivalent work experience
5–7 years of experience in financial services, preferably in annuities.
Minimum 3 years in a leadership or people management role with a track record of developing high-performing teams.

Responsibilities

Provide day-to-day leadership, coaching, oversight, and development to team members through training, feedback, mentoring, performance management, fostering technical expertise, continuous improvement, and customer-centric top tier service.
Foster a culture of care, ownership, accountability, continuous learning, and excellence.
Track and assess team and individual performance against established New Business Service Level Agreements (SLAs) and other key performance metrics.
Manage Annuity New Business processes and procedures, including policy development, documentation, training, and compliance with regulatory requirements, to ensure appropriate handling of all applications.
Identify opportunities for operational and process improvements, leveraging industry best practices and new technologies.
Perform quality reviews of team output to ensure accuracy, compliance, and adherence to established processes and standards.
Develop and build an effective and strong relationship with field and regional offices and ensure that team members are responding to field requests within SLA, thereby maintaining a customer-focused environment.
Serve as the point of escalation for complex inquiries, complaints, or sensitive situations.
Represent New Business in cross-functional collaborations and project work.
Stay abreast of changes due to laws and regulations which affect activities of the business such as IRS or NAIC updates, free look process and variable processing.
Assist in audit requests, collecting and analyzing data.
Support requirements gathering, UAT, as well as triage and remediate production concerns for the Annuity Order Entry and New Business administrative systems.