Animal Hospital Shift Lead - N. Buckeye

Aspen Dental•Buckeye, AZ

32d•Onsite

About The Position

The Hospital Shift Lead is a key member of the hospital leadership team, responsible for providing consistent, on-the-floor operational leadership during the shift. This role includes leading shifts, managing equipment issues, supporting pet parent de-escalation, and responding to staff or pet parent needs in alignment with Lovet policies and procedures. The Shift Lead role is designed to be a launching pad for operational growth at Lovet. Essential Duties and Responsibilities: Shift Leadership & Hospital Operations: • Lead the shift, including but not limited to managing equipment issues, general pet parent de-escalation needs, and handling staff or pet parent injuries in accordance with Lovet policies and procedures. • Maintain a visible leadership presence on the floor to support hospital flow and team effectiveness. • Facilitate rounds to ensure clear communication, appropriate case follow-up, and alignment on priorities for the shift as needed. • Handle staff and DVM callouts in accordance with local hospital protocol and Lovet policies and procedures to ensure appropriate coverage. • Assign rooms according to local hospital protocol to support efficient patient flow and room utilization. • Manage the client schedule, including accommodating work-ins, to balance patient needs, client experience, and hospital capacity. • Ensure team members take required lunches and breaks, maintaining both well-being and operational coverage. • Receive shipments and ensure proper routing and storage of supplies and medications. • Process deposits as needed when no Hospital Manager is on shift on a Monday, following established financial procedures. Training & On-Shift Development: • Oversee training on the shift by checking in with trainers and trainees to ensure training is progressing as planned. • Address training needs and barriers that arise during the shift, escalating to the Hospital Manager as appropriate. • Train staff as needed, reinforcing Lovet protocols, workflows, and standards of care. • Support a learning-focused environment by providing real-time feedback and coaching. Inventory, Ordering & Controlled Substances: • Conduct controlled drug audits in accordance with Lovet policy and regulatory requirements. • Manage inventory and ordering to maintain appropriate levels of medications, supplies, and equipment. • Ensure accurate receiving, storage, and rotation of inventory to support safe and efficient hospital operations. Leadership, Meetings & Communication: • Attend hospital leadership meetings and actively participate in discussions related to operations, team training, and hospital initiatives. • Support the planning and coordination of quarterly lunch-and-learn meetings to support ongoing education and engagement. • Attend quarterly financial meetings and receive training and exposure to Tableau and key hospital reports/metrics. • Use financial and operational metrics to better understand hospital performance and support data informed decision-making as well as driving incentives. • Observe quarterly staff check-ins as available, partnering with the Hospital Manager to understand team strengths, needs, and development opportunities. • Stay current on Lovet emails, Teams messages, The Pack app, and any other internal communication platforms. • Provides onsite support to • Collaborate w other hospital locations as needed. Other Responsibilities: With the Hospital Manager and other leaders to support a positive culture aligned with Lovet core values. • Act as a champion of the Lovet Experience. • Perform other related duties as assigned to support hospital operations and leadership needs.

Requirements

Strong interpersonal skills.
Excellent verbal and written communication abilities.
Strong organizational, time management, and prioritization skills.
Ability to manage multiple tasks in a fast-paced environment.
Ability to work independently and collaboratively while meeting deadlines.
Comfort using or learning basic reporting/analytics tools (e.g., Tableau) and interpreting operational metrics.
High school diploma or equivalent preferred.
Minimum of two (2) years of supervisory experience in a customer-focused environment preferred.
Minimum of two (2) years of veterinary or animal care experience is highly preferred.
Prolonged periods of standing and walking within clinical and lobby areas.
Ability to lift up to 40 pounds.
Regular use of computer and office equipment for documentation, communication, and reporting.

Responsibilities

Lead the shift, including but not limited to managing equipment issues, general pet parent de-escalation needs, and handling staff or pet parent injuries in accordance with Lovet policies and procedures.
Maintain a visible leadership presence on the floor to support hospital flow and team effectiveness.
Facilitate rounds to ensure clear communication, appropriate case follow-up, and alignment on priorities for the shift as needed.
Handle staff and DVM callouts in accordance with local hospital protocol and Lovet policies and procedures to ensure appropriate coverage.
Assign rooms according to local hospital protocol to support efficient patient flow and room utilization.
Manage the client schedule, including accommodating work-ins, to balance patient needs, client experience, and hospital capacity.
Ensure team members take required lunches and breaks, maintaining both well-being and operational coverage.
Receive shipments and ensure proper routing and storage of supplies and medications.
Process deposits as needed when no Hospital Manager is on shift on a Monday, following established financial procedures.
Oversee training on the shift by checking in with trainers and trainees to ensure training is progressing as planned.
Address training needs and barriers that arise during the shift, escalating to the Hospital Manager as appropriate.
Train staff as needed, reinforcing Lovet protocols, workflows, and standards of care.
Support a learning-focused environment by providing real-time feedback and coaching.
Conduct controlled drug audits in accordance with Lovet policy and regulatory requirements.
Manage inventory and ordering to maintain appropriate levels of medications, supplies, and equipment.
Ensure accurate receiving, storage, and rotation of inventory to support safe and efficient hospital operations.
Attend hospital leadership meetings and actively participate in discussions related to operations, team training, and hospital initiatives.
Support the planning and coordination of quarterly lunch-and-learn meetings to support ongoing education and engagement.
Attend quarterly financial meetings and receive training and exposure to Tableau and key hospital reports/metrics.
Use financial and operational metrics to better understand hospital performance and support data informed decision-making as well as driving incentives.
Observe quarterly staff check-ins as available, partnering with the Hospital Manager to understand team strengths, needs, and development opportunities.
Stay current on Lovet emails, Teams messages, The Pack app, and any other internal communication platforms.
Provides onsite support to
Collaborate w other hospital locations as needed.
With the Hospital Manager and other leaders to support a positive culture aligned with Lovet core values.
Act as a champion of the Lovet Experience.
Perform other related duties as assigned to support hospital operations and leadership needs.