Lead CSR FT Conchester Animal Hospital

Community Veterinary Partners • Boothwyn, PA

9h

About The Position

Looking to step up into a leadership role and grow your career?

We’re hiring a Lead CSR to support our team, keep things running smoothly, and help create a great experience for both clients and coworkers.

Apply today and grow with us!

Requirements

• Customer service experience
• Ready to grow into a leadership role
• Strong communicator, organized, and dependable
• Calm, positive, and team-focused
• Strong customer service and leadership skills
• Excellent communication and multitasking abilities
• Comfort with computer-based veterinary software
• Ability to thrive in a fast-paced environment
• Compassion for animals and people

Responsibilities

• Lead and support the CSR team
• Help with scheduling, phones, and client communication
• Troubleshoot issues and keep the day on track
• Assist with training and team development
• Lead and support daily front desk operations
• Provide outstanding, compassionate client service
• Greet clients and pets by name
• Answer multi-line phones and schedule appointments
• Assist with training and mentoring CSR team members
• Prepare estimates, consent forms, invoices, and collect payments
• Communicate hospital services, policies, and recommendations
• Maintain accurate client and patient medical records
• Recognize emergencies and alert medical staff
• Maintain a clean and organized reception area

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k)
• PTO
• Uniform allowance
• Pet care discounts
• Supportive, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees