Animal Control Officer

City of Minneapolis, MN•Minneapolis, MN

52d•Onsite

About The Position

The Animal Control Officer is responsible for enforcing State Laws, and City Ordinances for the City of Minneapolis safeguarding life, health, property and livability for residents and stakeholders. This position protects the public health and safety of the residents of Minneapolis by ensuring that all animal laws are appropriately applied in a safe, equitable and uniformed manner. Animal Control Officers help keep people and animals safe in Minneapolis. They work out of Minneapolis Animal Care and Control (MACC), a full-service animal shelter that helps thousands of pets find new homes each year. Animal control officers conduct investigations, respond to calls for service and enforce applicable laws. Animal Control Officers are dispatched calls through the 311 and 911 call centers. Examples of calls for service are: animal bites, aggressive animal complaints, at large dogs, animal welfare checks, sick and/or injured wildlife, cruelty and neglect cases, animal permit inspections, assist with executing search warrants with Minneapolis Police Department, provide courtroom testimony and more. Officers participate in community engagement by attending public events and visiting schools to educate Minneapolis residents about their work, the City's animal ordinances and how to be safe around animals. Animal Control Officers receive full departmental training, as well as continuing education and professional development in areas including investigations, animal cruelty, and field training. Animal Control Officers spend 90% of their time in the field, working independently out in the community. The provided City vehicles are fully equipped with necessary technology. The work MACC does is strongly supported by the community and elected officials, and Animal Control Officers have robust cross-departmental interaction and cooperation. All Animal Control Officers support the core values of MACC, including personal and professional excellence, accountability to the community, integrity to foster community trust, and respect for human and animal life and safety.

Requirements

Minimum Education: Associate degree in Veterinary Technology, Criminal Justice, Law Enforcement or equivalent.
Minimum Experience: Two years of related experience. Two or more years of animal handling is desired.
Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.
Licenses/Certifications: Valid driver's license - Possess and maintain a valid driver's license for the duration of employment in this position.
Position-specific Certifications: Ability to obtain and maintain the following certifications in order to perform essential functions of employment. On-the-job training and certification will be provided.
ASP Baton Certification, OC Spray Certification and Wildlife euthanasia training within twelve (12) months of hire.
National Crime Information Center (NCIC) certification through the FBI within six (6) months of hire.
Considerable knowledge of and ability to understand and apply statutes, ordinances, applicable regulations, and other legal authorities and procedures of department/division.
Considerable knowledge of principles and practices of animal control work and code enforcement.
Considerable knowledge of occupational hazards including zoonotic diseases and managing personal and public safety.
Considerable knowledge of computer operations and software used by Minneapolis Animal Care & Control, including but not limited to Microsoft software, email, Xcel spreadsheets, Chameleon Database and CAD dispatching system.
Considerable knowledge of and the ability to facilitate the group problem-solving process, recognizing positive results, mitigate conflict and achieve satisfactory outcomes.
Considerable knowledge of the Minnesota Department of Health rabies protocol and the rabies compendium and guidelines.
Good knowledge of the geography of the city of Minneapolis and the ability to read a map.
Good interpersonal, written, and oral communication skills with an ability to effectively listen, speak, write and interact in a tactful and persuasive manner.
Good customer service skills and an understanding of the departments associated standards.
Good knowledge of and respect to work effectively with people of diverse cultural, economic and ethnic backgrounds.
Good interview and documentation skills.
Knowledge of investigative methods and techniques.
Ability to serve the community with integrity and fairness.
Ability to manage conflict and negotiate satisfactory outcomes.
Ability to multi-task, monitor multiple computer programs at one time relating to calls for service or complaints
Ability to write clear, concise reports and testify in court.
Working knowledge of animal diseases and public health principles.
Working knowledge of animal behavior and handling skills, including the ability to use various types of restraint and containment equipment such as a control pole and live traps etc.
Working knowledge of current DNR standards and recommendation on wildlife management.

Nice To Haves

National Animal Care and Control (NACA) Certification or equivalent Nationally Certified Animal Control Officer
Bilingual skills in Spanish, Somali, Amharic, Oromo, Hmong, Vietnamese and/or Lao.
Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds.

Responsibilities

Respond to animal/livability complaints and preliminary investigative cases for compliance with animal control ordinance codes and other applicable Minnesota State Statues of petty misdemeanor, misdemeanor, gross misdemeanor and felony level violations. Understand and utilize both proactive enforcement and community-based enforcement theories in the application of field services.
Enforce the Minneapolis City Ordinances by issuing warnings and citations. Interpret laws, ordinances, and court decisions relating to enforcement activities.
Interview victims, suspects of animal cruelty and crimes, witnesses and members of the general public as it relates to any given animal control case.
Prepare complete and accurate reports and other related paperwork.
Recover and assume custody of lost, abandoned and recovered animals. Assist MPD with stolen animal cases.
Assist in the execution of search warrants and assist other agencies as requested.
Handle and control and impound dangerous, injured and ill animals including animals with zoonotic diseases that are potentially fatal including and not limited to the Rabies virus.
Represent the City of Minneapolis with a focus on public education regarding responsible pet ownership and available resources through field calls for service, regular patrols, and community events. Execute the mission and vision of MACC.
Operate various computer terminals to enter and retrieve essential and general information.
Provide 24/7 emergency response following the restricted protocol policy and procedure.
Testify in hearings including but not limited to civil custody hearings, administrative citation hearings and criminal court hearings.
Proactive Patrol for violations and community outreach and engagement.
Impound aggressive, injured and sick wildlife. Euthanize wildlife as appropriate per MACC policy and procedure with the exception of lethal injection. Transport for rehabilitation on a case-by-case basis.
Assist shelter and veterinary staff as needed with veterinary services including feeding of the impounded animals, the administration of preliminary vaccinations to dogs and cats upon intake when applicable and other animal care services
Assist cleaning the shelter including but not limited to all communal staff areas, animal kennels and cages and the MACC fleet garage/bay area.