Dispatch

Greater Birmingham Humane Society Inc•Birmingham, AL

4d•Onsite

About The Position

This position provides assistance to the Animal Control Dispatch Supervisor ensuring adequate support is provided for the daily functions needed at Animal Care & Control. They provide dispatch support for animal rescue, municipal and public assistance with animal-related situations and enforcement of state and local statutes as outlined in GBHS’ contracts with Jefferson County and several of the county’s municipalities. The Animal Control Dispatcher is primarily responsible for the dispatching and tracking of Animal Control field staff, and clerical duties involved in the animal control processes.

Requirements

A passion for the mission of GBHS and a sense of humor are required.
High school diploma or GED equivalent.
Minimum one-year customer service experience
Basic understanding of animal welfare
Intermediate computer skills- data entry skills required.
Skilled in effectual communication with the general public
Ability to effectively and courteously collect all necessary information in emergency or emotionally charged situations.
Ability to operate two-way radio, multi-line telephone system and general office equipment.
Ability to read and correctly interpret maps, directories, and other information to determine the location of service requests and available field personnel.
Ability to correctly analyze and prioritize service requests, including emergencies, and take action to provide the most efficient and effective service.
Knowledge of standard office procedures
Knowledge of animal control operations and procedures, rules, regulations, ordinances, and state law.
Meets minimum general requirements for GBHS employment as set forth in GBHS employee handbook.
Ability to communicate with the public, volunteers, and co-workers in a pleasant, courteous manner at all times.
Must have valid drivers license and reliable transportation to and from work
Ability to work well in a team environment; ability to work weekends and evenings as necessary; Ability to lift and carry a minimum of 50 pounds or 75 pounds with reasonable accommodation. Ability to stoop, bend, lift, clean, mop, and other such assigned duties with ease and in a timely fashion.

Nice To Haves

Previous dispatch and animal handling experience preferred.

Responsibilities

Answers incoming calls on multi-line telephone system; records pertinent information regarding nature and location of incidents, any owner and licensing information as necessary; determines validity of complaint and prioritizes service requests.
Prioritizes and assigns officer response, follows up with officer on priority calls; routes and dispatches service; prepares daily and monthly statistical reports; explains departmental policies, laws and ordinances related to animal control to public; refers callers to other agencies as appropriate.
Daily intake functions of animals that may exhibit various behaviors, including aggression
Secretarial/reception responsibilities including but not limited to copies, preparing/scanning documents, sorting, filing, mailing, answering calls and taking messages.
Maintains and updates field records from Animal Control Officer reports; checks prior records on animals; documents complaints; generates letters to owners and prepares for certified mailing.
Operates operate two-way radio, multi-line telephone system and general office equipment.
Cleans and maintains public areas of the shelter such as lobby, restrooms, front kennel area, and conference room.
Provide prompt customer service to guests looking for lost pets.
Received payment for services, reconciles and closes out daily transaction log.
Provides back up support to animal control, intake, impoundment, clinic, and animal care as necessary.
When providing animal intake services, ensures animal information is entered correctly and all notes are accurate
Maintains awareness of industry standards and innovations through publications, attendance of seminars, contact with persons of equivalent positions in similar organizations, and other educational opportunities and communicates such information to the GBHS Board of Directors and employees and volunteers of GBHS.
Performs other duties as necessary