Animal Control Clerk

City of Portales•Portales, NM

1d•$13•Onsite

About The Position

Under the supervision of the Animal Control Supervisor, the Animal Control Receptionist/Clerk performs a variety of administrative and clerical duties to support daily operations at the Animal Shelter.

Requirements

High school diploma or GED required.
Must be able to meet the public in a courteous and efficient manner under sometimes stressful situations.
Should be familiar with general and clerical office routines, such as typing and filing.
Knowledge of financial management systems, taking payments, posting payments, making accurate change, preparing banking deposits, account inquiry, and account reconciliation process.
Ability to sit at a desk most of the working day and walk short distances.
Needs dexterity, speed, and accuracy in handling job tasks.
Ability to work efficiently and accurately in an atmosphere of frequent interruptions.
Good, accurate arithmetic skills and the ability to follow through on work assignments.
Ability to establish and maintain effective working relationships with co-workers, employees, and other department personnel.
Knowledge and experience in computer operations.
Basic knowledge of Microsoft Office, Word and Excel.
Ability to type a minimum of 40 words per minute.
Must possess a current New Mexico Driver’s License or have ability to obtain.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.

Nice To Haves

Bi-lingual preferred.

Responsibilities

Takes citizen complaints and service requests and refers to appropriate department.
Performs a range of staff and/or operational support activities.
Resolves routine administrative problems and answers inquiries concerning activities and operations of Animal Shelter operations; accepts, screens, and routes telephone calls.
Provides information to callers as may be appropriate or required.
Performs related tasks as assigned by the Animal Control Supervisor or designee.
Must have excellent customer service skills.
Log calls, incidents, and citations accurately in designated systems.
Update and maintain the Animal Control website, social media pages, and related programs.
Take photos and ensure accurate documentation for new shelter animals.
Maintain filing systems and organize documentation for permits, records, and reports.
Complete monthly animal intake submissions and other required reports.
Coordinate with rescue organizations regarding animal transfers.
Assist the public with adoption services, including applications and meet‑and‑greets.
Help support grant-funded initiatives such as spay/neuter programs and TNR efforts.
Provide administrative support for permit updates and renewals.
Assist Animal Control staff with shelter-based tasks when requested by supervisor.