Animal Care and Control Office Assistant

Davidson County-Metro Nashville (TN)•Nashville, TN

42d

About The Position

Do you have enough self-confidence to be the first face a pet owner sees in our facility? If you do, you will be comfortable working with dogs and cats and communicating with their owners. The ability to deal with a diverse population is a must. From answering calls, managing inquiries, to talking with citizens regarding everything about lost and found, injured and healthy, dogs, cats and other critters, our Office Assistant is a naturally fast-paced individual who effectively multitasks and communicates with a high degree of professionalism and has a strong work ethic. If you have any questions about this position please contact MPHD HR at (615)-340-5640.

Requirements

High school diploma required.
Requires 2 years of related administrative support experience or an equivalent combination of education and experience.
Must receive pre-exposure rabies vaccinations.

Nice To Haves

Customer Service in an animal care or pet supply setting strongly preferred.

Responsibilities

Greet, communicate effectively with, and actively assist patrons.
Receive and respond to a variety of emergency and non-emergency, animal related calls for service, information, and complaints.
Screen and respond to inquiries and complaints, provide information on policies and procedures, and transfer to other staff, as appropriate.
Operate a multi-line telephone console and process and enter complaint information into a computer-aided animal control dispatch system; determine the level of priority and assign calls for service to Animal Control Officers and other staff.
Perform administrative support work such as word processing, creating spreadsheets, data entry/retrieval, and functions that may require interpretation, judgment and determining appropriate processes to be used.
Reviews forms, data, and other documents and information to ensure accuracy and conformance to established procedures and/or policies.
Maintains shelter activity calendar for the use of conference rooms and scheduled functions.
Collect, process, and record financial information and transactions for fees collected.
Handle animals during intake, including but not limited to transporting animals from confinement space to alternate confinement space and providing vaccinations.
Promote a caring attitude toward all animals and treat animals humanely and with compassion, regardless of circumstances, including those that are sick, injured, feral, or aggressive.
Demonstrates MPHD's core values of Professionalism, Respect, Integrity, Dedication, and Equality (P.R.I.D.E.) when interacting with the public and employees of the Metropolitan Government.
Support and participate in departmental response to disaster and emergency events.