Animal Assistance Coordinator

Arizona Humane Society • Phoenix, AZ

4d • Onsite

About The Position

The Arizona Humane Society is looking for a full time Animal Assistance Coordinator to join our team at our Papago Park Campus and work Tuesday – Saturday, 9:00 AM to 5:30 PM. If you're passionate about animal welfare and thrive in a fast-paced, rewarding environment, this is your chance to make a real impact. Apply today and help us give every pet a second chance!

The Animal Assistance Coordinator supports the daily operations of the Animal Assistance Department, ensuring all activities run efficiently and effectively. This role assists with training new employees and volunteers, provides hands-on support with departmental duties as needed, and helps maintain a positive and compassionate customer experience. The Coordinator also plays a key role in fostering strong employee relations, addressing staff concerns, and resolving customer inquiries or complaints with professionalism and care.

Requirements

• High schooldiploma/GED required.
• Minimum two years providing exemplary customer service
• Animal handling experience required
• Excellent interpersonal and conflict resolution skills required

Nice To Haves

• Leadership experience preferred
• Spanish bilingual preferred

Responsibilities

• Serve as a lead to the Animal Assistance Team, providing direction and support to ensure smooth daily operations.
• Assist with training and development of new employees and volunteers to maintain high-quality service and consistent procedures.
• Handle customer escalations and ensure a positive experience for both customers and team members.
• Create and maintain employee schedules and task assignments, ensuring adequate coverage and efficiency.
• Foster a positive, team-oriented workplace culture that encourages collaboration, growth, and compassionate customer interactions.
• Partner with the Animal Assistance Supervisor on staffing, performance management, and department improvements.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED