Animal and Customer Care Associate - Detroit

Michigan Humane•Detroit, MI

42d•Onsite

About The Position

Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities. The ACC Associate performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing the highest quality of care for both the people and animals at our shelters. The ACC Associate also works directly with the animals entrusted to Michigan Humane, ensuring the highest quality of care. The ACC Associate is responsible for the daily care and well-being of all animals in the adoption center, including feeding, cleaning, and enrichment.

Requirements

Flexible with the ability to thrive in an emotional, fast-paced work environment
Ability to show compassion to both animals and people in sensitive situations
Possesses good communication skills, diplomacy, and tact at all times.
Labor intensive must be able to stand for long periods, walk, kneel, bend, stoop, etc. and lift 50lbs without assistance
Must have visual acuity to accurately read animal body language
Required weekend schedule
High School diploma (or equivalent)
1-3 years of related experience

Nice To Haves

Previous animal experience a plus

Responsibilities

Provides excellent customer service by assisting customers, answering questions, and explaining procedures and protocols.
Strive to support clients beyond the first need by providing resources for Michigan Humane programs or other community resources.
Greet all contacts on the phone and in person in a friendly and professional manner.
Assist potential adopters through the adoption process by listening to their needs, helping them match with an animal, and completing all forms and paperwork.
Process cash handling activities with regard to adoptions and intakes.
Humanely treats and care for all animals entrusted to Michigan Humane.
Clean and disinfect kennels, dishes, cages, litter pans, and yard areas daily, spot cleaning animal and public areas as needed.
Feed, water, walk, socialize and bathe animals according to schedules and established protocols.
Assist with caring for the animals by preparing and providing enrichment items and activities to minimize shelter environment stress.
Maintain cleanliness in both people and animal areas as well as facility grounds through general upkeep and cleaning, including laundry
Restock assigned areas with essential supplies at the end of each shift
Obtain lab specimens such as feces and urine.
Administer medications and assist with vaccine administration under supervision.
Assist with animal handling and/or the restraint of animals when necessary.

Benefits

Competitive salary and benefits
Medical, Vision, and Dental Insurance
403(b) Retirement Savings Account
Opportunities for professional development, growth, and continuing education
A positive and collaborative work environment
Work-life balance and flexible working hours (compressed work schedule option!)
Paid Time Off & Holidays
Human & Pet Bereavement
Clinic discounts to up to 75% off services for your own pet(s)
Relaxed dress code
Wellness program with professional counseling services available to employees
Animal food discount
Free or discounted adoption fees to adopt a new friend.
Sabbatical Policy
Uniform Allowance
Paid Parental Leave
Yearly performance reviews & employee engagement surveys
Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program