Animal Adoption Supervisor

Maricopa County•Phoenix, AZ

2d•$48,000 - $74,880•Onsite

About The Position

Are you an inspirational leader and passionate animal advocate? If so, apply to the Animal Adoption Supervisor today! We will look to you to motivate and lead our adoption team at both locations to deliver an excellent customer experience to those looking to adopt. You’ll be responsible for organizing, planning, assisting, and coordinating your team to provide optimal experiences for both animals and people. This position requires the employee to be in the office and customer-facing for all hours worked. Bring your leadership skills and help us make an impact on people’s and animals’ lives! About Us Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation’s largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn firsthand about the proper care of homeless and stray animals and work hard to help find them new homes.

Requirements

Three years of experience working with animals in a veterinary hospital, humane society, or another animal facility (may include volunteer work)
Two years of experience in a supervisor role
High school diploma or GED
A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
Must be flexible and able to work all shifts, which include starting as early as 5 am and finishing as late as 8 pm, two weekly closing shifts, working weekends and holidays, determined by the needs of the Department.

Nice To Haves

Bachelor's degree in Animal Welfare, Public Administration, Business Administration, or a closely related field
Fear-Free Certification

Responsibilities

Manage and develop employees into a highly effective team by setting clear performance objectives and goals, providing regular and honest feedback, and creating individualized development plans
Oversee the daily completion of animal adoption-related functions per established process control protocols while ensuring the divisions' continual advancement
Deliver the highest level of customer service to customers, volunteers, and stakeholders, ensuring that their team delivers to the same standard
Conduct routine audits to ensure proper safety protocols, adoption, attendance, and service expectations are continually met. Promptly addresses concerns
Conduct recruitment duties, including interviewing, hiring, onboarding, and training new adoption team employees
Maintain detailed and accurate records, providing reports as necessary
Work with leaders to review and update policies and procedures, and ensure set policies and procedures are followed
Assist with the arrangement of animals for transport, actively participate in the adoption process, and ensure capacity directives are followed
Work with the Volunteer Engagement team to ensure shelter needs are met, and support is provided for volunteers assisting with adoption-related tasks
Attend meetings and participate in other ACC functions as directed

Benefits

Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

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