Adoption and Animal Care Specialist (EAC)

Maricopa County•Scottsdale, AZ

23h•$20 - $31•Onsite

About The Position

Are you passionate about connecting adopters with pets, caring for animals, and providing excellent experiences for people and pets? As an Adoption and Animal Care Specialist, you will play a critical role in matching animals with customers looking to adopt while providing daily cleaning and care at our PetSmart Everyday Adoption Center (EAC). You will conduct animal meet-and-greets and facilitate a conversational adoption approach through open dialogue. You will be essential in promoting our animals by ensuring that their bios and photos are updated regularly. As one of our champions, you will lead in identifying the customer's needs and assisting them through the adoption process. This position requires the employee to be in the office and customer-facing for all hours worked. What better way to contribute to our mission than to be on the front line, bringing together the people and pets of Maricopa County! Don't miss out on this opportunity to support our shelter! Apply today!

Requirements

Two years of experience in a retail or similar customer service role
Six months of experience handling animals
High school diploma or GED
A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
Must be flexible and able to work all shifts, which include starting as early as 6 am and finishing as late as 9 pm, working weekends and holidays, determined by the needs of the department
Must complete animal handling training within three months of employment

Nice To Haves

Animal adoption experience in an Animal Welfare type environment
Experience with processing financial transactions
Bilingual skills in English/Spanish

Responsibilities

Conduct daily kennel cleaning, laundry, dishes, feeding, and welfare rounds.
Maintain the cleanliness of the EAC, including front and back of the house areas
Conduct animal adoption meet-and-greets and review information and adoption materials with potential adopters
Perform accurate data entry, including adoption processing, fee collection, entering animal, person, and medical information, and creating and updating animal bios and photos
Maintain an EAC floor presence and actively engage with the general public and PetSmart employees to facilitate matchmaking and a positive customer experience
Demonstrate excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, positive, and educational
Ensure adoption areas are clean and tidy throughout the day by mopping floors and wiping surfaces in meet and greet and lobby areas, and maintaining kennel signage/cards and indoor play yards
Ensure the EAC is stocked with needed supplies and addresses supply and repair needs in a timely manner
Participate in transferring animals from MCACC into and out of the EAC through loading and unloading transports, and updating animal locations and records
Conduct additional animal handling as needed, including restraint, walking, playgroups, and other duties
Maintain and update adoption packet information and supplies to ensure new adopters have all the appropriate documentation and resources needed for their new pet

Benefits

Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits, including access to our on-site center, Maricopa County Kids Club , dedicated to serving Maricopa County families
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

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