Ancillary Services Coordinator

Gastromed, LLC • Coral Gables, FL

10d

About The Position

The Ancillary Services Coordinator is responsible for coordinating ancillary services for all the GastroMed practices this includes scheduling, confirming, and obtaining referral authorizations.

Requirements

• High School Diploma or equivalent required.
• Must be able to read, write and speak English.
• Strong people skills.
• Data entry skills.
• Attention to detail.
• Strong organizational and communication skills and ability to multi-task effectively.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
• Basic computer skills to be able to recognize and understand our EMR System.
• Excellent communication, Customer Service, and telephone skills.
• Must be able to work independently with minimal supervision in a fast-paced environment.
• Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
• Must be dependable and conduct him/herself in a professional manner.
• Must be able to follow policies and procedures.

Nice To Haves

• Bi-lingual English/Spanish preferred.
• 2-3 years of related referral experience in a medical setting preferred.

Responsibilities

• Schedules and reschedules patients’ appointments for ancillary services.
• Confirms patient’s appointments and sends text messages prior to the visit.
• Ensure that every patient’s insurance is active.
• Process patient Co-pays.
• Patient’s insurance must be verified prior to the office visit.
• Obtains any clearance that may be required prior to the appointment.
• Verify insurance and process referral to obtain authorization at least one week prior to the appointment date.
• Verify the insurance billing address and that the correct insurance is chosen in the patient’s chart.
• Reviews prep instructions with the patient one week prior to the appointment date and addresses any questions or concerns that they may have.
• Responsible for checking the patient in upon arrival.
• Assist patients upon check out and schedule follow-up appointments as needed.
• Prepare the patient’s charts prior to the office visit to ensure that all studies, procedure reports, labs, diagnostic imaging, etc. have been received and uploaded to the patient’s chart.
• Responsible for patient flow
• Scan superbills or any patient documents to the patient’s chart.
• Assist patients with inquiries or concerns and ensure patients’ expectations are met.
• Follows up on patient callbacks before the end of the day.
• Completes tasks or actions assigned to him/her in a timely manner.
• Responsible for rescheduling patients that cancel or do not show up for their appointment.
• Ensure that there is an adequate number of patients scheduled daily.
• Answering incoming calls in a professional, courteous, and timely manner.
• Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
• Perform any other duties as assigned.

Benefits

• We offer a competitive salary along with a comprehensive benefits package, including 100% employer-paid health insurance.
• We also offer Dental, Vision, Life, Gap Insurance, and a 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees