Ancillary Product Specialist

Risk Strategies•Grapevine, TX

3d•Hybrid

About The Position

Academic HealthPlans is currently seeking a self-motivated Ancillary Product Specialist to join our Sales Operations. We’re looking for an individual who will serve as the subject matter expert on our non-student health insurance and ancillary products. This is a highly visible, client-facing role for someone who is passionate about translating technical knowledge into clear, actionable insights for both internal teams and external clients. You will become the go-to expert on student health and wellbeing products — mastering its capabilities, creating client-focused documentation, delivering product demonstrations, supporting RFP responses and guiding users to achieve maximum value through best practices and tailored solutions. A heavy focus will also be on creating product training materials, presentation decks, etc. Projects may also be assigned by the Director and/or AHPCare Steering Committee to assist with continued rollout and development of products to ensure success for our clients. The successful candidate will be motivated, well-organized, and a self-starter that thrives in a fast-paced and dynamic work environment. This position may have access to sensitive information such as PII and/or PHI. As such, all AHP employees sign and adhere to AHP’s Information Security Handbook covering information security policies and procedures. AHP’s offices are based in Grapevine, Texas (West of DFW Airport). AHP has adopted a hybrid working approach for Teams to work in office with 2 days of remote after the first 90 days.

Requirements

5+ years of experience in product enablement, product training role, technical sales, or a related role.
Highly organized and capable of managing multiple priorities in a fast-paced environment
A natural presenter and educator with experience in product demos, training, or consulting environment.
Strong problem solver with ability to present best practices/solutions
Exceptional writing and presentation skills.
Ability to collaborate across teams including product, sales, and support.
Strong presentation skills, as well as use of MS Powerpoint, Word, Excel

Nice To Haves

Knowledge of SmartSheets and Sharepoint a plus

Responsibilities

Develop deep knowledge of all AHP products, including features, networks, integrations, use cases, and limitations.
Stay up-to-date with product enhancements and upcoming releases.
Lead live product demonstrations for prospective and existing clients.
Consult with clients to understand their unique needs and advise on how best to implement products achieve their goals.
Provide high-level support in collaboration with Account Executives, and customer success and technical teams.
Develop communication materials and strategy in collaboration with Marcom.
Develop training and presentation materials for clients, potential clients and internal resources.
Partner with vendors and partners to ensure successful delivery of benefits.
Create and maintain client-facing documentation, including user guides, onboarding materials, and best practice playbooks.
Develop and support product specific communication strategies in partnership with Marcom.
Guide clients in aligning their processes with the capabilities of AHP systems using our proven methodologies.
Help troubleshoot complex scenarios and advise on how to adapt the product to fit specialized use cases.
Coordinate eligibility needs, file specifications, timing, etc of all feeds with third party vendors for each product.
Support client and internal partners with review of file specs as needed.
Support and resolution of any eligibility/file issues between our administration systems and vendors
Coordinate with our internal administrative system owners and Executive Steering Committee on prioritization of any system enhancements needed to support products and the return on investment