Analyst, User Acceptance Testing

CVS Health

1d

About The Position

The UAT Analyst will be a Subject Matter Expert (SME) supporting process and system capabilities for Specialty Systems, including but not limited to various Specialty Pharmacy operating and dispensing systems, Robotics Process Automation, SharePoint, Web applications, etc. The UAT Analyst will serve as a liaison between business operations and the IT/Engineering team. At CVS Health, the company is building a world of health around every individual, shaping a more connected, convenient and compassionate health experience. Colleagues are passionate, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do, aiming to simplify health care one person, one family and one community at a time.

Requirements

• At least 1 year of UAT experience with the systems supported or 3 years experience within an equivalent testing function.
• 3+ years of experience or advanced level skill in MS Office (Excel, Outlook, PowerPoint, Word, and Teams).
• 1+ years project management experience.
• 1-3 years of analytical experience demonstrated by a proven track record of success in business operations, including experience leading or supporting new technology/process solutions and new projects implementation.

Nice To Haves

• Process oriented and solid understanding of specialty systems and operations to identify and resolve issues in a variety of moderate to complex situations, without supervision.
• Proven ability to support or manage multiple concurrent initiatives and use effective judgement in prioritization and time allocation.
• Ability to engage partners/consumers internally and externally to support delivery and adoption.
• Knowledge of SPRx application.
• Bachelors Degree or equivalent work experience preferred.

Responsibilities

• Assess, evaluate, and assist in resolving pharmacy operations system and technology issues.
• Provides support to Business Owners and Business Leads in delivery of key Operations Technology initiatives (multiple initiatives simultaneously).
• Utilize the Rally platform to log, track, and manage multiple areas in the platform such as User Stories, Test Cases, Defects, and more.
• Perform User Experience Testing based on various changes and implementations in the system.
• Demonstrates ability to support problem identification, solution definition and refinement, measurement and tracking of outcomes – including a clear understanding of what defines success.
• Identifies and clears, through coordination with Operations and IT/Engineering teams, roadblocks to unlock organization and operational barriers to ensure initiative success.
• Escalate issues/concerns appropriately if issues arise.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• CVS Health bonus, commission or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED