Analyst Telecommunications - AV

Jefferson Health Plans • Philadelphia, PA

2d

About The Position

This position provides technical and operational support for Jefferson's telecommunications systems, including voice, mobility, and call center platforms. This entry-level role focuses on monitoring, troubleshooting, and assisting with the implementation of telecom solutions to ensure reliable communication services across the organization.

Requirements

• High School Diploma/GED
• 5 years related work experience
• Strong understanding of telecommunications and healthcare technology landscape.
• Exposure to cellular networks, automatic call distribution, and VoIP systems.
• Understanding of third party integrated solutions such as ACD, VM, and Cloud Based Telephony.

Nice To Haves

• Associate’s Degree

Responsibilities

• Assist in the operation and maintenance of VoIP, PBX, and cloud-based call center systems.
• Work closely with senior analysts and vendors for system upgrades and implementations.
• Follow Jefferson’s IT standards and healthcare technology protocols.
• Respond to service requests and resolve complex telecom issues under supervision.
• Maintain accurate records of configurations, incidents, and resolutions.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED