Analyst Tech Support

Fanatics • Winona, MN

430d

About The Position

The Analyst Tech Support role at Fanatics, Inc. involves providing technical support and troubleshooting for a diverse range of information systems within a large public organization. The position requires a strong understanding of PC operation, maintenance, and repair, as well as the ability to communicate effectively with users to resolve issues and provide guidance on computer applications and systems.

Requirements

• College degree or related work experience, or high school diploma/equivalent with related work experience.
• CompTIA Net+ certified or equivalent certification.
• Excellent verbal and written communication skills.
• Experience with handheld scanners, label printers, and ruggedized equipment is a plus.
• Strong troubleshooting skills and ability to stay calm in stressful situations.
• Ability to balance multiple challenging priorities and work with minimal direction.
• Ability to lift computer equipment weighing up to 60 lbs.
• Experience troubleshooting and resolving WAN/LAN print related issues.
• Ability to perform Active Directory administrative tasks.

Nice To Haves

• Experience in solving OSI model issues.
• Proficiencies in Macintosh OS, Windows OS, and MS Office products.
• A strong dedication to quality customer service.
• Good analytical skills and attention to detail.

Responsibilities

• Perform software installation, diagnostics, and repair.
• Conduct network analysis and troubleshooting.
• Maintain confidential data and information.
• Analyze problems and identify alternative solutions.
• Communicate clearly and concisely, both orally and in writing.
• Learn to operate server hardware and software.
• Perform highly skilled PC maintenance, repair, analysis, and testing.
• Ensure compliance with standard practices and procedures in computer networking and information systems work.
• Establish and maintain positive working relationships with colleagues and users.
• Assist in documenting for self-service end-user support knowledge base.
• Help install local area network cabling systems and equipment.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees