Fanatics-posted about 1 year ago
Full-time • Entry Level
Winona, MN
501-1,000 employees
Food Services and Drinking Places

The Analyst Tech Support role at Fanatics, Inc. involves providing technical support and troubleshooting for a diverse range of information systems within a large public organization. The position requires a strong understanding of PC operation, maintenance, and repair, as well as the ability to communicate effectively with users to resolve issues and provide guidance on computer applications and systems.

  • Perform software installation, diagnostics, and repair.
  • Conduct network analysis and troubleshooting.
  • Maintain confidential data and information.
  • Analyze problems and identify alternative solutions.
  • Communicate clearly and concisely, both orally and in writing.
  • Learn to operate server hardware and software.
  • Perform highly skilled PC maintenance, repair, analysis, and testing.
  • Ensure compliance with standard practices and procedures in computer networking and information systems work.
  • Establish and maintain positive working relationships with colleagues and users.
  • Assist in documenting for self-service end-user support knowledge base.
  • Help install local area network cabling systems and equipment.
  • College degree or related work experience, or high school diploma/equivalent with related work experience.
  • CompTIA Net+ certified or equivalent certification.
  • Excellent verbal and written communication skills.
  • Experience with handheld scanners, label printers, and ruggedized equipment is a plus.
  • Strong troubleshooting skills and ability to stay calm in stressful situations.
  • Ability to balance multiple challenging priorities and work with minimal direction.
  • Ability to lift computer equipment weighing up to 60 lbs.
  • Experience troubleshooting and resolving WAN/LAN print related issues.
  • Ability to perform Active Directory administrative tasks.
  • Experience in solving OSI model issues.
  • Proficiencies in Macintosh OS, Windows OS, and MS Office products.
  • A strong dedication to quality customer service.
  • Good analytical skills and attention to detail.
  • Health insurance coverage.
  • 401k retirement savings plan.
  • Paid holidays and vacation time.
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