Analyst, Risk Operations

T-Mobile•Allentown, PA

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview: The schedule for this position will be 2:30pm-1:00am EST Thursday -- Sunday. With the flexibility to work 6:00am-1:00am EST as the business needs can alter. Potentially will be working some holidays. Training is a classroom environment Monday --Thursday 8:00am-6:00pm EST for the first two weeks. This role involves performing detailed application and/or account analysis using weighted profiling and investigative data from several sources, including any FCRM systems, consumer credit analysis, third-party and government resources, payment and billing data, and specific reports to assess risk or payment performance issues. This role interprets, organizes, and compiles said data applying sophisticated investigative, analytical techniques and/or financial statement analysis to review and decision within confines of several key departmental controls, SLAs and metrics. Requires the ability to adhere to company policies and guidelines set by the strategy team to make informed decisions, strong collaboration with internal teams and excellent customer service to resolve issues effectively.

Requirements

Microsoft Office (Required)
Cross Functional Relationships Ability to build lasting and effective working relationships with both internal and external partners to drive resolutions (Required)
Detailed Organization Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines (Required)
Communication Superior oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels (Required)
At least 18 years of age
Legally authorized to work in the United States
2-4 years - Related experience
Less than 2 years - Experience in commercial lending, banking, fraud, accounting or related field
Less than 2 years - Financial statement analysis experience, fraud investigations experience, collections, customer service or related field

Nice To Haves

Associate's Degree Business Administration, Finance, Management or related subject area or experience (Preferred)
Chartered Financial Analyst (CFA) (Preferred)
Certified Fraud Examiner (CFE) (Preferred)

Responsibilities

Perform in-depth analysis and/or investigation of accounts and/or applications to effectively analyze, compile, organize and interpret data from multiple resources including but not limited to credit and account information, financial statements, tax returns, payment and billing data, and various customer identification sources resulting in appropriate decision within defined departmental SLAs and metrics.
Provide ongoing portfolio management to monitor key FCRM health metrics through ongoing analysis using FCRM systems and multiple data sources within defined departmental SLAs and metrics.
Develop strategic partnerships with internal groups to help manage day to day business processes and escalations.
Proactively participate in system automation, process documentation & standardization, process & efficiency improvements initiatives.
Escalation/communication among TMUS team members, inside & outside of the credit department.

Benefits

Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

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