ANALYST\. REVENUE PROTECTION

AES • Dayton, OH

1d

About The Position

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas. AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization. If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation. Responsible for conducting and documenting investigations into suspected fraud and theft of electric service, determining amount of revenue owed, recovering the revenue, counseling the customer, preparing documents for prosecution; and disconnecting illegal utility reconnections, assisting with training of personnel on office and field collections. Strong analytical and investigative skills to assess billing anomalies and identify patterns indicative of fraud or theft. Effective communication abilities for customer notifications, collaboration with law enforcement. Responding to inquiries from field technicians concerning electric utility theft investigations, including tampering, non-pay reconnects, and consumption past disconnection activity. Detail-oriented approach to managing deceased customer accounts and overseeing collection procedures for critical customers. Leadership and training expertise to guide customer service representatives and ensure consistent service standards. Problem-solving skills to address challenges such as inaccessible properties and resolve complex account-related issues. Ability to handle sensitive and confidential information, especially when responding to subpoenas and working with law enforcement. Adaptability and flexibility to perform other duties as assigned and navigate changing priorities. Some evaluation, originality, or ingenuity is required.

Requirements

• Valid Driver's License with no more than 4 points.
• Ability to handle interactions with irate customers.
• Work well in a small group environment.

Nice To Haves

• Preferred candidates will possess at a minimum a Bachelor’s Degree in criminal justice, business or related field or equivalent experience.
• Candidates must possess a minimum of an Associate’s Degree in criminal justice, business or related field or equivalent experience.

Responsibilities

• Investigate cases of potential fraud/theft based on billing anomalies, reports received of potential fraud/theft activity and observations reported by field technicians.
• Completion of all fraud/theft investigation including, but not limited to, initial customer notification, trips to field to investigate activity at premise, working with local law enforcement as required, complete billing and customer follow up.
• Responsible for overseeing DP&L deceased customer account management.
• Responsible for overseeing DP&L collection procedures for critical customers.
• Responsible for training customer service representatives.
• Responsible for responding to inquiries from field technicians.
• Respond to customer account related subpoenas.
• Make contact with property owners to gain access to inaccessible.
• Perform others duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED