Analyst, Regulatory Programs

Medical Information Technology•Canton, MA

2d•$60,000 - $72,000•Hybrid

About The Position

The Analyst, Regulatory Programs will serve as the primary subject matter expert responsible for bridging complex regulatory requirements with practical application for both external customers and internal teams. This analyst role includes responsibilities such as working directly with our customers, troubleshooting, researching, and resolving regulatory issues to ensure compliance, conducting research, and developing resources and education for both internal and customer-facing regulatory support. As a member of our Regulatory team, your job would involve: Maintaining an advanced level of expertise on supported regulatory program requirements, tools, reporting, and legislation Participating in calls internally and with customers to provide regulatory guidance and expertise Participating in regulatory cross-divisional meetings and collaborations Scheduling meetings as needed to optimize communication, manage project plans, and follow through with action items Utilizing meeting and project templates and best practices for regulatory projects, initiatives, customer, and internal education Assist with setting up test examples for bugs and enhancements in development rings Participating in industry education and forums to build and maintain knowledge of regulatory programs Promoting and adhering to the Quality Management System guidelines and policies. Research, Education, and Documentation: Reading and collaborating to interpret and operationalize Centers for Medicare & Medicaid Services (CMS) Proposed and Final Rules Collaborating with Development division and stakeholders to evaluate the impact of product requirements and workflows for successful attestation Coordinating and contributing to the development and documentation of the regulatory best practices. This includes providing guidance to ensure workflows meet the requirements Collaborating to establish and evaluate workflows for accurate report data capture Participating in report testing and creation of patient test data Publishing best practices to the regulatory pages, adhering to established guidelines, and ensuring the change log includes a reflection of edits Developing internal and external educational resources. This can include, but is not limited to, written documentation and articles, e-learning tutorials, in-person presentations, webinars, and hosting customer round tables Collaborating with counterparts to evaluate and implement any needed redesign of regulatory pages to improve customer and internal communication and educational resources Responding to customer and internal questions submitted through the regulatory mailbox Assisting with customer regulatory support/issue management.

Requirements

Bachelor’s or associate's degree preferred and/or 2-3 years applicable work or military experience
Strong interpersonal and collaborative skills
Strong written and verbal communication skills
Excellent organizational skills and proven ability to meet deadlines, prioritize, and manage multiple tasks or projects at a time
Excellent customer service skills and desire to promote service excellence
Strong analytical, problem-solving, and project management skills
Independent worker who takes initiative and requires minimal supervision

Nice To Haves

Experience with MEDITECH clinical applications and related workflow is desirable
Presentation and teaching experience highly desirable

Responsibilities

Maintaining an advanced level of expertise on supported regulatory program requirements, tools, reporting, and legislation
Participating in calls internally and with customers to provide regulatory guidance and expertise
Participating in regulatory cross-divisional meetings and collaborations
Scheduling meetings as needed to optimize communication, manage project plans, and follow through with action items
Utilizing meeting and project templates and best practices for regulatory projects, initiatives, customer, and internal education
Assist with setting up test examples for bugs and enhancements in development rings
Participating in industry education and forums to build and maintain knowledge of regulatory programs
Promoting and adhering to the Quality Management System guidelines and policies
Reading and collaborating to interpret and operationalize Centers for Medicare & Medicaid Services (CMS) Proposed and Final Rules
Collaborating with Development division and stakeholders to evaluate the impact of product requirements and workflows for successful attestation
Coordinating and contributing to the development and documentation of the regulatory best practices
Collaborating to establish and evaluate workflows for accurate report data capture
Participating in report testing and creation of patient test data
Publishing best practices to the regulatory pages, adhering to established guidelines, and ensuring the change log includes a reflection of edits
Developing internal and external educational resources
Collaborating with counterparts to evaluate and implement any needed redesign of regulatory pages to improve customer and internal communication and educational resources
Responding to customer and internal questions submitted through the regulatory mailbox
Assisting with customer regulatory support/issue management