Analyst, Quality Improvement

Illinois Action For Children • Chicago, IL

2d • Hybrid

About The Position

The Business Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of Illinois Action for Children (IAFC). Designs and documents workflows and makes appropriate recommendations that will positively impact operational efficiencies. Tracks and analyzes program and departmental trends and makes appropriate recommendations that will positively impact the unit. Works closely with agency departments to develop and oversee systems for data collection, analysis, and communication of program/departmental performance indicators. Project manages and leads a number of key projects for the Quality Improvement department and the organization. All work to be completed with minimum supervision and in accordance with organizational standards.

This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities. All work to be completed with minimum supervision and in accordance with organizational standards.

Requirements

• Bachelor’s degree required.
• two to four years related experience and/or training.

Nice To Haves

• Fifth year college or university program certificate preferred
• Experience in Salesforce administration strongly preferred.

Responsibilities

• Work directly with the Director of Strategy Management, Program Integrity/Quality Assurance Manager, QA teams, and other appropriate IAFC staff to understand project concepts, objectives, and approach.
• Define project scope and objectives and assess the operational impacts, workflow, training, etc. of a project along with the Director of Strategy Management.
• Take assigned projects from original concept through final implementation.
• Create and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing, and tracking requests (changes, enhancements, etc.). Coordinates with Strategy to ensure that project management is aligned with best practices and strategic goals.
• Identify and coordinate communication and assignments among IAFC staff to meet the project requirements.
• Analyze the programs/departments activities and trends and compares analyses against the service standards and best practices. Present findings and works with the appropriate staff to identify and implement strategies that will address tactical and strategic goals.
• Review, analyze, and create detailed documentation of business process improvement and reporting and user needs, including workflow, program functions, and steps required to develop or modify improvement programs.
• Work with IT and business units to ensure that business requirements are adequately reflected in existing and new software applications. Develops use cases to test changes and new implementations, to ensure they align with business processes.
• Assist with the development of training and process improvement requirements of the program/department. Present findings and works with IAFC staff to design and implement training and development initiatives that will continuously upgrade the skills and capabilities for IAFC staff.
• Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities.
• Other Functions: The organization may assign other functions to the job at its discretion.

Benefits

• Health, dental, and vision insurance plans with company contribution of 95% for single coverage
• 401 (k) with company match
• Generous PTO – first year-23 days, the second year-28 days, the third year and on-35 days
• 11 Paid Holidays and 1 Floating Holiday
• Tuition Reimbursement
• Flexible Spending Account
• STD & LTD insurance
• Company-paid Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees