Analyst, Operations Technology (Hybrid Schedule)
About The Position
Under general supervision, responsible for on-going maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibility includes participation in one or more of: requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to perform support and maintenance functions in one or more technology specialties. Expected to liaise with a given set of technology end users.
Requirements
- Knowledge of the applications development and support process. Excellent communication and presentation skills required
- Broad knowledge of technologies and technology issues, with experience in technology change management
- Bachelor's degree, or the equivalent combination of education and related experience
- Minimum of 3 years of electric and/or gas utility or related experience is required
- Must have a solid conceptual knowledge of Information Technology
- Must be available to work emergency storm assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
Responsibilities
- Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
- Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
- Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
- Coordinates with IT team to establish dates for releases and when development systems will be available to test.
- Works with BSG (Business Support Group) to write test scripts and identifies regression scripts to run; publishes on team site.
- Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
- Escalates any failures in testing to IT team; coordinates retesting with BSG.
- Approves test results, and ensures evidence is documented on team site.
- Partners with IT team to coordinate releases with System Operations Centers.
- Collects field feedback from users after release to identify any new issues or unexpected results; escalate to IT team to troubleshoot issues.
Benefits
- Eversource offers a competitive total rewards program.
- Salary is commensurate with your experience.
- This position is eligible for a potential incentive.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Utilities
Number of Employees
5,001-10,000 employees
