At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. APPLICATION ANALYST (EPIC WILLOW) The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Willow Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users in the Duke environment. Modules supported by the Willow team include Willow Inpatient, Willow Ambulatory, and Willow Inventory. The incumbent will work closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Willow application build, testing and support. The analyst will utilize pharmacy operational experience and Epic Willow to configure and maintain the Epic modules according to organizational requirements and industry best practices. The analyst will advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, phone or email and training classes. The analyst will act as Maestro Care Willow EHR application expert for base functionality, updating test plans to account for testing of new features with all releases. They will work closely with pharmacy staff and other stakeholders to streamline workflows, enhance safety and efficiency of the system, and ensure compliance with regulatory standards. The analyst would also participate in collaborative stakeholder meetings to guide implementations, updates, enhancements, and new features to improve clinical workflows and patient outcomes. Their responsibilities will also include working with others on the Application Support team to manage user access to Maestro Care Willow EHR systems and track changes. The analyst may be expected to have Epic certification/proficiency/badge in any of the modules supported by the team as determined by the manager.