Analyst - IT Training Support

Atlantic Health System•Morristown, NJ

10h

About The Position

This position serves as a central coordinator for training and IT support activities, with a primary focus on managing and processing training enrollment requests within the Learning Management System (LMS). The role ensures accuracy and timely updates for all training enrollments, corresponds directly with customers via the Epic Training inbox, and handles Epic training-related ServiceNow tickets. Additional responsibilities include partnering with the Security and HR onboarding teams to ensure new hires receive the necessary training and security access. Strong knowledge of healthcare terminology and clinical roles is essential for success in this position. At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: Morristown Medical Center, Morristown, NJ Overlook Medical Center, Summit, NJ Newton Medical Center, Newton, NJ Chilton Medical Center, Pompton Plains, NJ Hackettstown Medical Center, Hackettstown, NJ Goryeb Children's Hospital, Morristown, NJ CentraState Healthcare System, Freehold, NJ Atlantic Home Care and Hospice Atlantic Mobile Health Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years Best Places to Work in Healthcare - Modern Healthcare 150 Top Places to work in Healthcare - Becker's Healthcare 100 Accountable Care Organizations to Know - Becker's Hospital Review Best Employers for Workers over 50 - AARP Gold-Level "Well Workplace": Wellness Council of America (WELCOA) One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine Official Health Care Partner of the New York Jets NJ Sustainable Business Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Requirements

Strong knowledge of healthcare terminology and clinical roles is essential for success in this position.

Responsibilities

Manage and process training enrollment requests within the LMS, ensuring accuracy and timely updates.
Correspond directly with customers via the Epic Training inbox, addressing training-related questions, scheduling needs, and troubleshooting access issues.
Handle and resolve Epic training-related ServiceNow tickets, escalating to appropriate teams when necessary and ensuring all interactions are documented.
Partner with the Security team and HR onboarding team to ensure new hires receive required training and security access.
Monitor and assign ServiceNow tickets for IT support requests, ensuring timely handling and resolution.
Communicate professionally and promptly with customers, providing updates and ensuring a positive experience.
Maintain accurate documentation of all interactions and actions taken in the service management system.
Utilize internal resources and knowledge bases to provide accurate information and resolve inquiries.
Collaborate with IT teams and training staff to ensure smooth coordination and support.
Maintain confidentiality regarding patient care and employee information at all times.
Demonstrate strong multitasking and prioritization skills in a fast-paced environment.
Perform other duties as assigned.

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance