Analyst, IT Support

Comcast • Pittsburgh, PA

2d

About The Position

Comcast’s Technology, Product & Experience (TPX) organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. About the Role: A Tier 1 IT Analyst provides entry‑level technical support and assists in the maintenance, monitoring, and improvement of IT systems and services. This role serves as a first point of contact for end users, resolving routine technical issues, escalating more complex problems, and contributing to the day-to-day operations of the IT environment. The Analyst I collaborates with team members, follows established processes, and supports organizational initiatives to ensure reliable, secure, and efficient technology operations.

Requirements

• Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
• Foundational knowledge of Windows/macOS, productivity applications, and basic networking concepts.
• Strong problem-solving skills and attention to detail.
• Ability to follow procedures and work collaboratively within a team environment.

Nice To Haves

• Familiarity with ticketing systems, Active Directory, and common enterprise tools is a plus.

Responsibilities

• Provide first-tier technical support for hardware, software, network, and account-related issues.
• Troubleshoot and resolve incidents through phone, email, chat, or in-person support.
• Log, track, and update support tickets using the organization’s IT service management tools.
• Configure, install, and update computer systems, peripherals, and software applications.
• Assist with user onboarding tasks such as device setup, account provisioning, and access requests.
• Follow standard operating procedures, knowledge articles, and escalation workflows.
• Support asset management, inventory tracking, and documentation updates.
• Perform routine system checks, monitoring, and maintenance tasks as assigned.
• Participate in IT projects under the guidance of senior analysts and engineers.
• Maintain strong customer-service focus and communicate effectively with both technical and non-technical users.

Benefits

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree