Analyst, IT Service Center
About The Position
What IT Service Center contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Service Center resolves client/customer technical issues through virtual, real-time communication with clients/customers in accordance to service level objectives, processes, and procedures. This job family serves as a liaison between the client/customer and other internal Information Technology resources to resolve business issues related to technologies and, as necessary, escalates complex and large-scale issues to other job families. IT Service Center maintains a knowledge repository which is maintained for use across IT to assist in supporting clients/customers. The Nuclear & Precision Health Solutions Support Team is a full-service technical support center that provides immediate assistance for customers and clients utilizing Cardinal Health applications and hardware. This includes the support of proprietary business applications, and Windows-based business-to-business products and solutions, pharmacy management tools, standard desktop applications, and the associated hardware platforms, databases, and network connectivity. This individual must be okay with flexible work schedules (work hours will cover 7:00am-8:00pm EST, Monday through Friday including Holidays). After training this opening will be for the 11:00 AM - 8:00 PM EST shift.
Requirements
- 0-2 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
- Experience supporting proprietary software applications, Microsoft Windows 7/10
- Experience in an inbound phone support or customer service environment
- Experience setting up and supporting network printing using TCP/IP
- Fundamental understanding of networking including TCP/IP, WINS, DNS Switch and Router setup and troubleshooting
- Experience supporting label printers
- Fundamental understanding of SQL is a plus
- Knowledge of Nuclear Medicine is a plus
Nice To Haves
- Fundamental understanding of SQL is a plus
- Knowledge of Nuclear Medicine is a plus
Responsibilities
- Provide technical support to the organizations internal/external users of computer applications and hardware.
- Answer questions regarding system procedures, online transactions, systems status and downtime procedures.
- Serve as a liaison between customer/client and IT to resolve business issues related to technologies.
- Collaborate with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
- Maintain a troubleshooting tracking log ensuring timely resolution of problems.
- Manage user access rights.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
