Analyst, IT Operations Night Shift

Flex-posted 7 days ago
Full-time • Entry Level
Austin, TX
5,001-10,000 employees
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To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Analyst, IT Operations Night Shift located in Austin, TX. Reporting to the Information Technology Manager, the Analyst, IT Operations Night Shift will responsible of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable. Shift – Sun - Thu, 11:00 PM to 7:30 AM

  • Develop and implement Standard Operating Procedures (SOPs) for the day-to-day maintenance of applications and underlying systems, ensuring reliable performance and adherence to technical specifications.
  • Conduct proactive monitoring of enterprise systems to ensure they are adequately sized and performing optimally, while defining and driving Service Level Agreements (SLAs) and conducting system tests to guarantee scalability, usability, and availability.
  • Establish and enforce proper backup and retention policies to minimize data loss, while ensuring the integrity and security of enterprise data across Hybrid Cloud environments in line with industry best practices and regulatory compliance.
  • Establish clear communication channels and feedback mechanisms with customers, peers, and cross-functional teams to effectively gather requirements, troubleshoot issues, and coordinate system implementations.
  • Propose and implement system enhancements, including software and hardware updates, while performing change management and tracking performance metrics to ensure adherence to budgets, schedules, and performance requirements.
  • Bachelor’s degree in Computer Science, IT or related field.
  • 6-12 months of related experience.
  • Windows Operating systems.
  • Basics Microsoft SQL scripting.
  • MES Applicatin support.
  • Basic skills in Relational databases, Open-Source databases, MSSQL.
  • Basics of Troubleshooting, Log analysis and data analytics.
  • General understanding of system architectural concepts and methodologies.
  • Collaboration skills and passion for technical challenges and operations support.
  • Different IT Analyst position may require different knowledge of application, skillset, or tool.
  • Having ability to learn and adopt with fast execution, solve problem through applying best-in-class tools and methodology, and ability to drive and work as a team for success should be considered as general requirement.
  • Full range of medical, dental, and vision plans
  • Life Insurance
  • Short-term and Long-term Disability
  • Matching 401(k) Contributions
  • Vacation and Paid Sick Time
  • Tuition Reimbursement
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