Analyst, IT Client Services

Cardinal Health • Waukegan, IL

374d • $50,960 - $76,211

About The Position

The Analyst, IT Client Services position at Cardinal Health involves providing on-site IT support for the Waukegan, IL Distribution Center. This role includes responding to user requests, resolving technical issues, and maintaining IT systems, with a focus on delivering exceptional customer service. The position requires flexibility for after-hours and weekend support as needed.

Requirements

• 0-2 years of experience in IT support or related field.
• Two-year degree in Computer Science or equivalent work experience preferred.
• Experience supporting multi-platform environments including Windows 7, 10, 11, and Microsoft products.
• Basic understanding of network topologies: Ethernet, Wireless, Segmentation, and TCP/IP protocols.
• Moderate knowledge of PC hardware, operating systems, network configuration, and troubleshooting.
• Basic knowledge of warehouse technologies such as laser printers, Zebra printers, and handheld terminals.
• Excellent interpersonal, organizational, and follow-up skills.

Nice To Haves

• Experience with Android and iOS devices.
• Familiarity with configuration and troubleshooting of warehouse technologies.

Responsibilities

• Provide on-site IT support for the Waukegan Distribution Center.
• Install, remove, and configure hardware, software, and applications.
• Replace and rebuild hardware components as needed.
• Resolve incidents and fulfill requests by conferring with end users, technology teams, and vendors.
• Provide support via in-person, phone, or remote methods.
• Work independently or collaboratively in a team environment.
• Demonstrate interpersonal skills to manage and deliver exceptional customer service.
• Prioritize effectively and escalate issues as needed.
• Respond to customer needs and services as assigned.
• Lift, carry, push, or pull a minimum of 50 pounds without assistance.

Benefits

• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Associate degree