Analyst, Information Technology Support

Bank OZK • Little Rock, AR

378d

About The Position

The Analyst, Information Technology Support at Bank OZK is responsible for providing customer support to internal personnel by troubleshooting and resolving issues related to hardware, software, and user accounts. The role aims to ensure that IT services are available and functioning effectively, while also delivering exceptional customer service across the organization.

Requirements

• High school diploma or equivalent required.
• Minimum of one (1) year of experience with PCs, typing, and using the internet required.
• Knowledge of PC technology.
• Ability to communicate effectively both verbally and in writing.
• Ability to demonstrate effective customer service skills.
• Ability to troubleshoot and resolve general IT customer issues.
• Ability to apply critical thinking skills and provide solutions on customer issues.
• Ability to pay attention to detail and provide accurate solutions.
• Ability to be a self-starter and work effectively with others on the team.
• Ability to multi-task and manage changing job demands.

Nice To Haves

• Associates in IT field of study preferred.
• Customer service experience preferred.
• Experience with Microsoft Windows, Microsoft Office, Active Directory, PC hardware, and printers preferred.

Responsibilities

• Provide support and solutions to end users contacting the IT Help Desk according to standard procedures.
• Assist with unlocking and resetting personal Active Directory user accounts.
• Provide basic PC software support and maintenance, including Microsoft Windows, Microsoft Office, and Active Directory.
• Deliver exceptional customer service verbally and in writing with all levels of the organization.
• Manage inbound calls, tickets, and escalate to relevant team members within the defined time frame.
• Drive efficiencies in a continually changing environment.
• Maintain good attendance and punctuality to work.
• Adapt in a fast-paced environment and maintain a flexible schedule, working extended hours as needed.
• Follow Bank policy, procedures, and guidelines.
• Embrace, support, and model the Bank's values and mission.
• Ensure compliance with Bank OZK and internal/external regulatory policies, procedures, and guidelines.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED