Analyst II, Home Office Tech
About The Position
Analyst II, Home Office Technologies LPL Financial What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting‑edge tools, a collaborative environment, and the opportunity to make a meaningful impact on the employee technology experience? If you're ready to take the next step, discover what’s possible with LPL Financial. Job Overview: We are seeking an Analyst II, Home Office Technologies to deliver high‑quality Tier 2 support for end‑user computing environments across LPL’s corporate offices. This role ensures employees have reliable access to the devices, applications, and systems they depend on. The position focuses on resolving technical issues, supporting onboarding, enabling adoption of new technologies, and contributing to automation and knowledge improvements that enhance the overall user experience.
Requirements
- Ability to work fully onsite in an LPL corporate office to support in‑person employee technology needs.
- Hands‑on experience supporting Windows and macOS environments and resolving hardware and software issues.
- Proficiency with workstation setup, remote connectivity (VPN), conference room technologies, and basic networking.
- Experience with Active Directory, Microsoft 365, Citrix VDI, and mobile device support.
- Strong communication skills and a customer‑focused approach to issue resolution.
Responsibilities
- Provide Tier 2 support for laptops, desktops, mobile devices, printers, conference room technologies, and remote connectivity.
- Troubleshoot Windows, macOS, Microsoft Office, browsers, and LPL applications while meeting established SLAs.
- Configure, deploy, reimage, and decommission devices in alignment with corporate standards and security policies.
- Support remote and hybrid employees, including VPN connectivity, device setup, and mobility tools.
- Contribute to knowledge base development, ITIL processes, and continuous improvement of support operations.
Benefits
- 401K matching
- health benefits
- employee stock options
- paid time off
- volunteer time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
