Analyst I Business Process Transactions - Nashville, TN

DXC Technology • Nashville, TN

13d • Hybrid

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com Location: Employees located within 25 miles of a DXC office or client site will be required to work onsite at minimum 2 times per week.

Requirements

• Minimum 2 years of customer service experience in the life insurance and/or annuities fields.
• Familiar with business process services, including analyzing workflows and suggesting improvements.
• Effective verbal and written communication skills, with the ability to convey information to diverse audiences.
• Basic to intermediate Excel skills, including the ability to create and maintain detailed tracking documents, organize data, and use formulas and other functions.

Nice To Haves

• DXC core system knowledge; wmA, AWD/Chorus, cmA, etc.
• Proficient in Microsoft Visio, with the ability to create detailed process flow diagrams.

Responsibilities

• Support business process improvement projects to enhance customer and client experience.
• Collaborate with cross functional teams to ensure project success.
• Assist in writing clear, step-by-step business procedures, supporting business users across key operations functional areas.
• Lead training efforts in support of business operations, including the developing of comprehensive training plans and the delivery of training sessions on core DXC systems and processes.
• Deliver exceptional customer service by maintaining a high standard of responsiveness, professionalism and support.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Performs additional responsibilities as needed to support business goals and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees