Analyst - Fraud/Loss Prevention - Part time - Evening shift

Live Nation Entertainment • Charleston, WV

2d

About The Position

The Manual Review Fraud Agent is a challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to, the review of customer transactions, review of fraud claims initiated by customers and/or financial institutions, address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a negative way.

Requirements

• At least two or more years of full-time work experience, preferably with at least one year of experience in a customer service or call center role.
• Must have strong written and verbal communication skills, typing ability, and professional telephone manner.
• Must be detailed oriented with strong analytical and organizational skills.
• Extremely proactive and naturally inquisitive.
• Ability to understand multiple systems and processes.
• Ability to work effectively in a fast-paced, rapid changing environment, while managing stress and meeting deadlines.
• Ability to work independently with little supervision.
• Must be reliable, punctual, and have outstanding attendance.
• Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays.
• Note: Shifts may change due to business needs.
• High school or equivalent needed.

Nice To Haves

• Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus.
• Other experience may be considered.
• Bachelor’s degree a plus.

Responsibilities

• Complete order screening accurately and in a timely manner.
• Identifying valid or fraudulent transactions.
• Contacting customers via telephone to verify purchases.
• Position does require regular inbound and outbound customer interaction via phone.
• Identify and communicate potential process improvements in the fraud processes as needed.
• Identify fraud patterns and communicate across team and to management.
• Monitoring voicemail, e-mail, messages, and related information for support inquiries.
• Maintain effective working relationships across internal and external departments, as necessary.

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match, stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED