Analyst, Fleet Deployment

Holland America Group•Miami, FL

3d•Hybrid

About The Position

The Fleet Deployment Analyst is responsible for implementing fleetwide deployment and itineraries that maximize Net Cruise Revenue, minimize fuel consumption and carbon emissions and drive guest satisfaction. This role involves administering the deployment implementation and port conflict resolution processes for 1,800+ cruises and 4,500+ port calls per year. The Fleet Deployment Analyst will collaborate across the organization to implement deployment and itinerary designs that optimize profitability and guest experience and minimize fuel/carbon by leveraging competitive analysis, consumer insight and quantitative financial metrics for home ports, itineraries, destinations and ships. Essential Functions: Detailed itinerary planning from sailing schedule (sailing by sailing) to ship position (day by day, by ship, all ships) to optimize profitability, guest experience & itinerary diversification while minimizing fuel consumption and carbon emissions. Port conflict resolutions for ports of call and homeports. Reservation system implementation (set up of 1,800+ sailings every year, in CCL reservation system that also feeds carnival.com, Navigator, GoCCL.com, Funpass, API feeds for trade partners, etc). Itinerary Changes: Design and implement port content and sequence changes where needed to resolve port conflicts, improve guest experience and/or maximize revenue and fuel/carbon savings. Ensure all itineraries and itinerary changes are communicated to stakeholders throughout the organization, and collaborate with communications team to ensure timely communications to guests. Maintain and proactively ensure accuracy of CCL data in MXP (MarineXchange) and Fuel & Itinerary Planning Application (FMA). Keep MXP & FMA up-to-date to communicate current and potential sailings with other teams. Collaborate across the organization to ensure deployment plans are aligned with technical & nautical requirements, onboard & hotel operations and environmental regulations. Consider all aspects such as ship characteristics, technical limitations, ticket and onboard revenue performance, guest satisfaction, home port and port of call accessibility constraints. Charter design and cost: Work with charter team designing itineraries and fuel cost calculation. Knowledge & Skills: Scope: Collaborates across both shoreside and shipboard teams to implement deployment strategies that align with technical, operational, and environmental requirements. Supports over 1,800 cruises and 4,500+ port calls annually, impacting a wide range of itineraries and guest experiences. Influences multiple business functions including revenue management, hotel operations, marine operations, and guest communications. Plays a key role in optimizing profitability and sustainability by balancing revenue goals with fuel consumption and carbon emission targets. Ensures data accuracy and system integration across platforms such as MXP, FMA, and the CCL reservation system, which feeds multiple guest- and trade-facing channels. Problem solving: Analyzes complex deployment scenarios involving over 1,800 cruises and 4,500+ port calls annually to optimize profitability and guest satisfaction. Resolves port conflicts and itinerary constraints by evaluating technical, operational, and environmental variables. Leverages data from multiple systems (e.g., MXP, FMA, reservation platforms) to ensure accuracy and alignment across departments. Impact: Directly influences Net Cruise Revenue and guest experience through strategic deployment planning. Supports cross-functional alignment between revenue management, marine operations, hotel operations, and environmental compliance. Ensures timely and accurate communication of itinerary changes to internal stakeholders and guests, preserving brand trust and operational efficiency. Contributes to corporate sustainability goals by minimizing fuel consumption and carbon emissions through optimized routing. Applies financial modeling, consumer insights, and competitive analysis to inform itinerary design and deployment decisions. Leadership: Operates independently with minimal supervision, demonstrating ownership over deployment planning and execution processes. Leads cross-functional collaboration efforts with technical, hotel, marine, and commercial teams to ensure alignment of deployment strategies. Acts as a subject matter expert in deployment systems and tools, guiding peers and stakeholders on best practices and data accuracy. Supports the charter team by contributing to itinerary design and fuel cost modeling, influencing strategic charter decisions. Demonstrates leadership through proactive communication, problem-solving, and coordination across departments to resolve itinerary conflicts and optimize outcomes.

Requirements

Bachelor's Degree required - Business, Economics, Finance, or related field
3+ years in consumer insight, revenue management, and or financial analysis required
Proficiency in Excel, Word, PowerPoint and analytical tools SQL/Oracle, SAS Enterprise Guide and Tableau
Knowledge of overall business strategy and operations including business processes, revenue and cost components and drivers of these measures, profitability and return on investment.
The ideal candidate must demonstrate excellent analytical, interpersonal and strategic planning skills as well as the ability to work across all levels of the organization.
Ability to present findings and insights to management in concise written and verbal presentations.
Self-motivated, detail oriented. Creative, independent thinker. Quick learner, curious and inquisitive.
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Nice To Haves

Master's Degree preferred - advanced quantitative or management degrees, or equivalent work experience
2+ years in cruise industry or experience working with management consulting firm preferred

Responsibilities

Detailed itinerary planning from sailing schedule (sailing by sailing) to ship position (day by day, by ship, all ships) to optimize profitability, guest experience & itinerary diversification while minimizing fuel consumption and carbon emissions. Port conflict resolutions for ports of call and homeports.
Reservation system implementation (set up of 1,800+ sailings every year, in CCL reservation system that also feeds carnival.com, Navigator, GoCCL.com, Funpass, API feeds for trade partners, etc).
Itinerary Changes: Design and implement port content and sequence changes where needed to resolve port conflicts, improve guest experience and/or maximize revenue and fuel/carbon savings.
Ensure all itineraries and itinerary changes are communicated to stakeholders throughout the organization, and collaborate with communications team to ensure timely communications to guests.
Maintain and proactively ensure accuracy of CCL data in MXP (MarineXchange) and Fuel & Itinerary Planning Application (FMA). Keep MXP & FMA up-to-date to communicate current and potential sailings with other teams.
Collaborate across the organization to ensure deployment plans are aligned with technical & nautical requirements, onboard & hotel operations and environmental regulations. Consider all aspects such as ship characteristics, technical limitations, ticket and onboard revenue performance, guest satisfaction, home port and port of call accessibility constraints.
Charter design and cost: Work with charter team designing itineraries and fuel cost calculation.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus