Analyst Field Support

Optimum • Town of Oyster Bay, NY

120d • $52,685 - $86,554

About The Position

This position is responsible for providing level II IT equipment and user support to designated Altice USA offices or WFH users, including ELT members and their staff. This support ranges from working with centrally located network and voice support teams to providing full hardware and software desktop support.

Requirements

• High school diploma or equivalent required. Bachelor’s degree in Computer Science or similar a plus.
• Proficient in supporting Windows OS, Apple OS, iPhone and Android devices.
• Previous experience supporting C-Level Executives with IT requests.
• Previous experience troubleshooting basic desktop and laptop hardware/software.
• Appropriate valid driver’s license and a good driving record.
• Microsoft technical certification for current Windows OS, a plus.
• Vendor hardware certification(s), a plus.
• Ability to troubleshoot technical issues remotely.
• Working knowledge of systems hardware, printers, scanners and other peripheral devices.
• Routine travel to various AUSA offices within assigned territory.
• 24x7 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business.

Responsibilities

• Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining service level agreements.
• Perform installations, configures and tests desktop/server hardware and software.
• Troubleshoot mobile and telephony devices.
• Partner with internal departments to implement new programs or provide technical assistance.
• Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues.
• Monitor resource utilization, coordinate hardware/software upgrades, train computer operators and users, request software fixes and enhancements from various software vendors and physically install electronic business equipment.
• Provide support and education by preparing application, hardware, and network documentation.
• Improve productivity by providing technical and operational support to end users of computer systems.
• Assist with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team.

Benefits

• Competitive pay based on skills and experience.
• Reasonable accommodations upon request in accordance with applicable requirements.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 51-100 employees