Analyst, Enterprise Resiliency

CVS Health • Cumberland, MD

1d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Business Continuity Analyst role will be responsible for implementing CVS Health’s Enterprise Resiliency strategy to ensure continuous improvement of the Business Continuity program across dedicated service lines. The individual will work closely with business leaders to coordinate all Business Continuity functions including but not limited to Business Impact Analyses (BIAs), risk assessments, Business Continuity Plan (BCP) development, Site Incident Management plan development, maintenance, and exercising. The role will support business units during times of crisis and interface with additional shared service partners as needed during business disruptions. The position reports to the Manager of Business Continuity. The ideal candidate will possess excellent customer service skills, analytical skills, written and verbal communication skills.

Requirements

• 1+ year of combined experience in Business Continuity, Enterprise Resiliency, Risk Management, Crisis Management, Emergency Management, Project Management, or Operational Management.
• Minor travel expected 0-5%.
• Hybrid Role – One day in office (Wednesdays)
• Bachelor's degree required or equivalent work experience.

Nice To Haves

• ABCP or CBCP Certification.
• Strong project management experience.
• Experience using and maintaining BC planning tools.
• Experience with emergency notification system.
• Experience in presenting to, and proven ability to effectively communicate with senior management.
• Excellent written, oral, and presentation skills.
• Must be able to interface and coordinate efficiently with business partners locally and in remote locations.
• Excellent organizational, project, and time management skills.
• Highly motivated individual with the ability to work in an extremely fast paced environment

Responsibilities

• Work with department leaders to develop Business Impact Analyses, risk assessments, risk mitigation solutions, and BCPs to ensure business units can continue to manage critical business functions, satisfy regulatory obligations, and maintain compliance with client contracts.
• Collaborate with business unit leaders to identify gaps and address deficiencies in recovery strategies to enhance contingency plans.
• Facilitate the development of Site Incident Management plans and exercises.
• Support significant events in various size and scale of impact (hurricane, social unrest, pandemic) by supporting business units during large scale crisis events.
• Develop working knowledge of program tools and associated skills to train business partners with appropriate skills to support role.
• Facilitate Business Continuity training and awareness for business leaders in all functional areas.
• Facilitate meetings, mock/simulation exercises, and emergency notifications related to the execution of Business Continuity Plans.
• Manage emergency notification system for business units and ensure updates reflect changes in staff size, location, organization, home office, and facilities.
• Utilize Business Continuity planning tool and ensure program updates are made in accordance with key deliverables.
• Perform program and project activities as assigned by Manager.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level