Analyst/Developer (Application Ops Support)

Diversified Services Network, Inc.•Peoria, IL

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Analyst/Developer (Application Ops Tier 2 Support) to join our team in Chicago, IL OR Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

Requirements

Bachelors Degree AND 2+ Years of experience
2+ years of application support experience for cloud based applications.
Experience Working with the AEM ( Adobe Experience Manager) / Java Script / Angular /Spring boot Frameworks on triaging issues
Experience working with Azure App services & API's and SQL Server DB
Expertise with high availability architecture
Experience in Monitoring Tools (Ex: Thousand Eyes, App Insights, Grafana etc.,)
Working knowledge on deploying autoscaling features (no hands-on support required)
Good communication
Detail Oriented
Team Player

Nice To Haves

Background in data management or data operations / Familiarity with ADO pipeline framework
Experience as SRE (Site Reliability Engineering) for improving the application Availability / Performance
Experience with Python / related scripting language for automation needs

Responsibilities

Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Develop scripts and automation tools to better detect and correct application issues
Develop monitoring and alerting capabilities to proactively detect application issues